Bilingual Medical Authorization Analyst

Medavie; Canada; On-site; CAD 46,000 - 52,000; Full time

Benefits offered by this job

Health plan

Pension plan

Annual bonus

Vacation benefits

Weekdays only

Virtual training

Career development

Wellness account

Home office equipment

Diverse team

Job summary

Medavie is hiring for a Medical Authorization Centre Analyst to handle front-line health-benefit inquiries from healthcare professionals. The role emphasizes data collection, issue resolution, and ensuring requests meet criteria.

The position operates primarily from home with a consistent late-afternoon shift and no weekends. Ideal candidates have a post-secondary diploma and strong bilingual communication skills in English and French, with a focus on accuracy, multitasking, and customer service

Qualifications

• Fluent bilingual (English and French) required for written and spoken communication.
• Strong customer service orientation and ability to handle inquiries.
• Ability to review, analyze and process health-care related requests accurately.

Responsibilities

• Respond to health care benefit inquiries and determine program eligibility.
• Liaise with medical consultants and health care professionals for clarifications.
• Process authorization requests with attention to established criteria while maintaining high service levels.

Skills

Bilingual English/French

Customer service

Communication skills

Attention to detail

Multitasking

Education

Post-secondary diploma

Tools

CRM software

Job description

Medavie is hiring for a Medical Authorization Centre Analyst to handle front-line health-benefit inquiries from healthcare professionals. The role emphasizes data collection, issue resolution, and ensuring requests meet criteria.

The position operates primarily from home with a consistent late-afternoon shift and no weekends. Ideal candidates have a post-secondary diploma and strong bilingual communication skills in English and French, with a focus on accuracy, multitasking, and customer service