Bilingual Luxury E-Commerce Associate

Hermès; Toronto; On-site; CAD 49,000 - 67,000; Full time

Job summary

Hermès Canada is seeking a bilingual client services associate to respond to inquiries, review orders, and assist with processing and delivery issues. You will support online orders, CRM records, and convey Hermès style and standards.

The role requires English and French fluency, retail operations experience, and weekend/evening availability. Join a luxury house that values excellence, attention to detail, and exceptional client care across four stores in Canada.

Qualifications

• Fluently bilingual in English and French.
• Retail experience in luxury or fashion is an asset.
• Strong written and verbal communication skills.
• Open availability including weekends and evenings.

Responsibilities

• Respond promptly to client inquiries via phone and email.
• Review and validate online orders for accuracy.
• Assist with order processing, adjustments and returns.
• Resolve delivery issues with logistics partners.
• Maintain accurate client interactions in CRM systems.

Skills

Bilingual English French

Retail Operations

Customer service

Weekend availability

Job description

Hermès Canada is seeking a bilingual client services associate to respond to inquiries, review orders, and assist with processing and delivery issues. You will support online orders, CRM records, and convey Hermès style and standards.

The role requires English and French fluency, retail operations experience, and weekend/evening availability. Join a luxury house that values excellence, attention to detail, and exceptional client care across four stores in Canada.