Bilingual Life Underwriter, Affinity Markets

Manulife John Hancock; Canada; Remote; CAD 59,000 - 99,000; Full time

Job summary

Manulife John Hancock's Affinity Underwriting team seeks energetic, customer-obsessed underwriters to join a world-class unit. As an Underwriter, you will own complex risk decisions that impact families and financial futures, working with national accounts, MGAs and Advisors across Canada in a remote position.

You will use advanced underwriting tools, receive best-in-class onboarding and ongoing development planning, and operate in a flexible, inclusive culture that values collaboration, quality

Qualifications

• Professional experience as a Life Underwriter.
• Authority on cases of at least $500,000.
• Knowledge of human anatomy and medical terminology.
• Strong customer service and communication skills.

Responsibilities

• Select and classify risks according to Manulife standards.
• Provide excellent customer service and build relationships with clients.
• Ensure compliance with legislation and consumer regulation.
• Identify and provide solutions to work-related problems.
• Support team goals and maintain confidence and trust with customers.

Skills

Life underwriting

Sign-off authority

Medical terminology

Non-medical risk

Customer service

Communication skills

Insurance applications

Education

FALU/FLMI/ACS

Tools

MS Word

Excel

Internet

Job description

Manulife's Affinity Underwriting team is looking for high-energy, passionate, customer-obsessed and creative individuals to join our world-class Underwriting team. The Underwriter has the privilege of working with varied distribution channels including National Accounts, MGA's and Advisors. As a Manulife Underwriter, you will grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities and individual development planning.

Why Underwriting at Manulife

At Manulife, underwriting is where expertise, trust, and impact come together. In this role, you won't just review files - you'll own complex, meaningful decisions that help individuals and families secure their financial futures with confidence.

You'll work with innovative underwriting tools and technologies that support strong judgment and better customer outcomes, allowing you to focus on the higher‑value work your expertise is built for.

We're equally invested in your growth. With clear career progression, hands‑on learning alongside experienced peers, and strong support for professional development, Manulife offers an environment where underwriting careers are built for the long term - supported by flexible ways of working and a collaborative, people‑first culture.

This is a work from home position, and we are open to candidates in any Canadian province.

Position Responsibilities:

• Select & classify risks according to Manulife philosophy and standards
• Provide excellent customer service and build positive relationships with all internal & external clients
• Compliance with all legislation and consumer regulation as they apply to risk classification, privacy and disclosure
• Identify and provide solutions to work related problems and procedures
• Ensure team goals are met at all times and promote an atmosphere of confidence and trust with all customers in order to facilitate acceptance of decisions

Required Qualifications:

• Demonstrated professional experience as a Life Underwriter
• Experience and signing authority on cases of at least $500,000.
• Strong knowledge of human anatomy, medical terminologies, diseases, tests, treatment modes, medication and their application
• Sound knowledge of non‑medical risk
• Exemplary customer service skills and excellent oral & written communication skills
• Ability to comprehend, retain and apply current technical information to daily work issues
• Knowledge of systems dealing with insurance applications, new business processes along with general PC skills (Word, Excel, Internet)

Preferred Qualifications:

• Working towards, or completion of FALU, FLMI and ACS designations
• Bilingual (French & English) an asset

The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail] .

Referenced Salary Location

Canada, Full Time Remote

Working Arrangement

Remote

Salary range is expected to be between

$59,100.00 CAD - $98,500.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business a