Bilingual Life Underwriter, Affinity Markets

Manulife/John Hancock; Canada; Remote; CAD 59,000 - 99,000; Full time

Job summary

Manulife/John Hancock in Canada is seeking a dynamic Life Underwriter to join Affinity Underwriting. The role involves owning complex risk decisions, working with National Accounts, MGAs and Advisors, and delivering exceptional client service from a work-from-home setup across Canadian provinces.

You will review cases up to $500,000+, apply Manulife standards, and collaborate with cross-functional teams while using modern underwriting tools.

Qualifications

• Demonstrated professional experience as a Life Underwriter.
• Experience and signing authority on cases of at least $500,000.
• Strong knowledge of human anatomy, medical terminologies, diseases, tests, treatment modes, medication and their application.
• Sound knowledge of non-medical risk.
• Exemplary customer service skills and excellent oral & written communication skills.
• Ability to comprehend, retain and apply current technical information to daily work issues.
• Knowledge of systems dealing with insurance applications, new business processes along with general PC skills (Word, Excel, Internet)

Responsibilities

• Select & classify risks according to Manulife philosophy and standards
• Provide excellent customer service and build positive relationships with all internal & external clients
• Compliance with all legislation and consumer regulation as they apply to risk classification, privacy and disclosure
• Identify and provide solutions to work related problems and procedures
• Ensure team goals are met at all times and promote an atmosphere of confidence and trust with all customers in order to facilitate acceptance of decisions

Skills

Life underwriting

Underwriting authority up to $500k

Medical knowledge (anatomy & terms)

Non-medical risk knowledge

Customer service & communication

Interpreting technical information

PC skills (Word, Excel, Internet)

Education

FALU / FLMI / ACS (preferred)

Job description

Manulife’s Affinity Underwriting team is looking for high-energy, passionate, customer-obsessed and creative individuals to join our world-class Underwriting team. The Underwriter has the privilege of working with varied distribution channels including National Accounts, MGA's and Advisors. As a Manulife Underwriter, you will grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities and individual development planning.

Why Underwriting at Manulife

At Manulife, underwriting is where expertise, trust, and impact come together. In this role, you won’t just review files — you’ll own complex, meaningful decisions that help individuals and families secure their financial futures with confidence. You’ll work with innovative underwriting tools and technologies that support strong judgment and better customer outcomes, allowing you to focus on the higher‑value work your expertise is built for. We’re equally invested in your growth. With clear career progression, hands‑on learning alongside experienced peers, and strong support for professional development, Manulife offers an environment where underwriting careers are built for the long term — supported by flexible ways of working and a collaborative, people‑first culture. This is a work from home position, and we are open to candidates in any Canadian province.

Position Responsibilities

• Select & classify risks according to Manulife philosophy and standards
• Provide excellent customer service and build positive relationships with all internal & external clients
• Compliance with all legislation and consumer regulation as they apply to risk classification, privacy and disclosure
• Identify and provide solutions to work related problems and procedures
• Ensure team goals are met at all times and promote an atmosphere of confidence and trust with all customers in order to facilitate acceptance of decisions

Required Qualifications

• Demonstrated professional experience as a Life Underwriter
• Experience and signing authority on cases of at least $500,000.
• Strong knowledge of human anatomy, medical terminologies, diseases, tests, treatment modes, medication and their application
• Sound knowledge of non-medical risk
• Exemplary customer service skills and excellent oral & written communication skills
• Ability to comprehend, retain and apply current technical information to daily work issues
• Knowledge of systems dealing with insurance applications, new business processes along with general PC skills (Word, Excel, Internet)

Preferred Qualifications

• Working towards, or completion of FALU, FLMI and ACS designations
• Bilingual (French & English) an asset
• The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

When you join our team

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised

is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary

Location Canada, Full Time Remote Working Arrangement Remote Salary range is expected to be between $59,100.00 CAD - $98,500.00 CAD. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Customizable Benefits

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.

Paid Time Off

Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

Data & Analytics Technologies

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Our Mission & Vision

We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognition.

Recent awards

• 2026 Gallup Exceptional Workplace Award Winner
• Manulife Named one of Forbes World’s Best Employers 2025
• Financial Times World’s Best Employers Asia-Pacific 2026
• We’ve been recognized as one of Canada’s Top 100 Employers 2026
• #1 Life Insurer for AI Maturity by Evident 2026

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