Bilingual IT Incident Manager (English/French) – Hybrid

Odyssey Global; Quebec; Híbrido; CAD 70.000 - 110.000; A tiempo parcial

Descripción de la vacante

Odyssey Global is seeking an Incident Management Analyst for a 6‑month contract across Canada. The role supports major incidents, coordinates with vendors, and ensures accurate incident documentation in both English and French.

Hybrid working conditions apply, with on-call rotations and exposure to privacy and security considerations in regulated environments. The ideal candidate has IT service management experience, ITIL familiarity, and hands-on use of ITSM tools such as ServiceNow or Ivanti.

Formación

• Three or more years in IT service management, service desk, network or systems operations.
• Working knowledge of ITIL service management practices; ITIL 4 Foundation preferred.
• Fluent in English and French, written and spoken.
• Experience with ITSM platforms and monitoring tools.
• Experience in regulated environments is an asset.

Responsabilidades

• Triage, categorize and prioritize incidents against severity criteria.
• Lead and support major incident bridges and track actions to closure.
• Draft and issue incident communications in English and French.
• Maintain incident and problem records with accurate data.
• Coordinate with vendors to confirm response obligations and SLAs.
• Produce incident metrics and trend reports for IT leadership.

Conocimientos

Bilingual fluency

Incident leadership

Excellent written comms

On-call readiness

Educación

Post-secondary IT/CS degree

Herramientas

ServiceNow

Ivanti

Descripción del empleo

Odyssey Global is seeking an Incident Management Analyst for a 6‑month contract across Canada. The role supports major incidents, coordinates with vendors, and ensures accurate incident documentation in both English and French.

Hybrid working conditions apply, with on-call rotations and exposure to privacy and security considerations in regulated environments. The ideal candidate has IT service management experience, ITIL familiarity, and hands-on use of ITSM tools such as ServiceNow or Ivanti.