Bilingual IT Help Desk Agent (EN/FR)

Sonepar Canada; Laval (administrative region); Hybrid; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Spending Account

RRSP matching

Employee Assistance Program

Tuition Reimbursement

Employee Discounts

Life Insurance

Job summary

Sonepar Canada is seeking a bilingual IT Help Desk Agent to provide quality support for hardware, software, ERP/WMS, and network issues from our Laval office.

You will handle calls and emails, document tickets in Service-Now, and participate in 24/7 after-hours rotations while maintaining a service-oriented mindset.

This role offers a competitive salary, flexible benefits, and ongoing career growth within a global electrical distributor.

Qualifications

• 1-3+ years of IT service and support experience.
• Experience in customer service via phone or email.
• Bilingual, fluent in French and English.

Responsibilities

• Provide software/hardware troubleshooting and effective IT support.
• Troubleshoot issues across hardware, software, and network components.
• Document real-time actions in tickets with clarity and detail.

Skills

Bilingual (French/English)

Windows 11

Office 365

Mobile OS (iOS/Android/MacOS)

Active Directory

Service-Now

Ticketing & IT support

Hardware & Software troubleshooting

Tools

Service-Now

ERP/WMS systems

Networking basics

Job description

Sonepar Canada is seeking a bilingual IT Help Desk Agent to provide quality support for hardware, software, ERP/WMS, and network issues from our Laval office.

You will handle calls and emails, document tickets in Service-Now, and participate in 24/7 after-hours rotations while maintaining a service-oriented mindset.

This role offers a competitive salary, flexible benefits, and ongoing career growth within a global electrical distributor.