Bilingual IT Field Service Support Representative

Alio Recruitment; Ottawa; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading recruitment agency is seeking a Bilingual IT Field Service Support Representative to provide on-site and remote technical assistance in Ottawa. The ideal candidate will have at least one year of experience in technical support, strong bilingual communication skills, and proficiency in various IT tools. This full-time position offers opportunities for professional development and exposure to diverse IT technologies in a dynamic work environment.

Benefits

Opportunities for growth and professional development

Collaborate with a skilled and supportive team

Gain exposure to a variety of IT technologies

Qualifications

• Minimum 1 year of in-field experience providing technical support at client sites.
• Fluency in French & English, spoken and written.
• Ability to multitask and work under deadline pressure.

Responsibilities

• Provide on-site and remote technical support for hardware, software, and network systems.
• Analyze and troubleshoot IT issues, both remotely and in person.
• Implement software patches and upgrades to ensure system security.

Skills

Bilingual (French & English)

Troubleshooting

Critical Thinking

Communication

Organizational Skills

Tools

Microsoft Windows Server

MS SQL Server

Microsoft Office 365

SharePoint

Networking Firewalls (Cisco, SonicWall)

Juniper and Aruba Networking Products

Job description

Bilingual IT Field Service Support Representative

Bilingual IT Field Service Support Representative (French & English)

Are you a tech-savvy problem solver with hands-on experience providing on-site technical support? Do you thrive in a fast-paced environment where every day brings a new challenge? If so, we want to hear from you!

About the Role

We’re looking for a Bilingual IT Field Service Support Representative to provide on-site and remote technical assistance, troubleshoot IT issues, and ensure our clients’ technology infrastructure is running efficiently and securely. This role requires at least 1 year of in-field experience delivering technical support directly at client locations. Strong communication skills in both French and English are essential.

What You’ll Do

• Provide on-site and remote technical support for hardware, software, and network systems
• Monitor and respond to alerts via email, phone, or ticketing system
• Analyze and troubleshoot IT issues, both remotely and in person
• Implement software patches and upgrades to ensure system security
• Maintain accurate documentation of IT assets and configurations
• Perform system health checks, backups, and disaster recovery tests
• Collaborate with internal teams and vendors to resolve complex technical issues
• Identify and recommend process improvements
• Stay up to date on emerging technologies and industry trends
• Attend client meetings to review service performance and future needs

What We’re Looking For

• Minimum 1 year of in-field experience providing technical support at client sites
• Bilingual ( Fluent in French & English ) – spoken and written
• Proficiency in Microsoft Windows Server, MS SQL Server, and Workstations
• Hands-on experience with networking firewalls (Cisco, SonicWall)
• Familiarity with Juniper and Aruba networking products
• Proficiency with Microsoft Office 365, SharePoint, and security protocols
• Strong troubleshooting and critical thinking skills
• Ability to multitask and work under deadline pressure
• Excellent communication and organizational skills
• Flexibility to work variable hours, including early mornings, evenings, and weekends
• A reliable vehicle and ability to travel to client locations as needed
• Ability to lift and set up IT equipment as required

Why Join Us?

• Work in a dynamic, client-facing role with hands-on experience
• Collaborate with a skilled and supportive team
• Gain exposure to a variety of IT technologies
• Opportunities for growth and professional development

Compensation : Competitive, based on experience

If you meet the qualifications and are excited about delivering top-tier IT support in a bilingual environment, apply today!

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

IT Services and IT Consulting

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Field Service Representative • Ottawa, ON, Canada