Bilingual Inside Sales Representative / Lead Setter

Lifestyle Home Products Inc.; Montreal (administrative region); Remote; CAD 42,000 - 66,000; Full time

Job summary

Lifestyle Home Products is seeking an Inside Sales Representative / Setter to action leads, nurture relationships and set appointments from a remote work-from-home setup, with one week of in-person training in Peterborough, Ontario. Fluency in French and English is required to apply.

The role involves contacting prospects via phone, email and social media, qualifying leads and coordinating with the design expert to schedule appointments while hitting daily targets.

Qualifications

• The role requires strong motivation, a customer-oriented approach, and excellent communication and organizational skills.

Responsibilities

• Respond to lead opportunities and follow up as required.
• Initiate contact with prospects via phone, email, and social media to set appointments.
• Assess client needs to determine fit and provide qualified leads to sales.
• Schedule appointments for the design expert while meeting daily goals.
• Maintain accurate CRM records of all interactions.
• Collaborate with the sales team to optimize lead generation.
• Attend weekly coaching sessions and daily huddles.
• Meet call center metrics and script adherence.
• Work evenings and weekends as required.

Skills

Remote work

Call center experience

Sales goals

Communication skills

Interpersonal skills

Organizational skills

CRM software

Time management

Self-motivated

Goal-oriented

Tools

CRM software

Job description

Reporting to the Senior Call Center Manager, as the Inside Sales Representative / Setter at Lifestyle Home Products, you are primarily responsible for actioning leads, nurturing relationships and setting appointments with potential clients.

This role involves using various communication channels, including but not limited to phone calls, emails, and social media to reach out to prospective customers, qualify leads and schedule appointments. The ideal candidate is highly motivated, customer-oriented, and possesses excellent communication and organizational skills.
This is a remote work from home role but candidates must be willing to do a week of in person training in Peterborough Ontario. You must be able to speak French and English to apply for this role.

Summary

Reporting to the Senior Call Center Manager, as the Inside Sales Representative / Setter at Lifestyle Home Products, you are primarily responsible for actioning leads, nurturing relationships and setting appointments with potential clients.

This role involves using various communication channels, including but not limited to phone calls, emails, and social media to reach out to prospective customers, qualify leads and schedule appointments. The ideal candidate is highly motivated, customer-oriented, and possesses excellent communication and organizational skills.
This is a remote work from home role but candidates must be willing to do a week of in person training in Peterborough Ontario. You must be able to speak French and English to apply for this role.

Key Tasks

• Ensure that lead opportunities are responded to and followed up on according to expectations.
• initiate contact with prospects through phone calls, emails and social media messages to introduce the company’s products and services, with the intention to set an appointment
• Assess the needs and interests of potential clients to determine if they are a good fit for the company’s services to provide qualified leads to our sales team
• Schedule appointments for the design expert whilst achieving daily performance goals
• Update and maintain accurate records of all interactions with prospects in the CRM system
• Work closely with the sales team and other Senior Setters to develop strategies for achieving targets and improving the lead generation process.
• Participate in weekly coaching sessions with supervisors and department managers. .
• Participate in daily huddles to address challenges and foster team collaboration..
• Achieve key performance standards and achieve script adherence expectations
• Achieve all outlined call center metrics as per the daily scorecard
• Must be flexible to work evenings and weekends.

Preferred Skills

• Ability to work effectively in a remote environment
• Previous call center experience, or experience as a part of an inside sales team
• Demonstrated experience achieving sales goals and targets
• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Proficiency using CRM software and other sales tools
• Ability to handle rejection and maintain a positive attitude
• Self-motivated and goal-oriented mindset

#LHP1
Lifestyle Home Products values diversity, collaboration and respect for each other. We are looking for qualified candidates who share our values and willingly contribute to discussions and sharing of ideas and perspectives within a supportive environment. We are also committed to a barrier free recruitment and selection process. If you require any accommodations at any point during the application and hiring process, please contact [e-mail] with your accommodation needs. Any information received relating to accommodation will be addressed confidentially.