Bilingual Inside Sales Representative / Lead Setter

Lifestyle Home Products Inc.; City of Moncton; Remote; CAD 45,000 - 65,000; Full time

Job summary

Lifestyle Home Products is seeking an Inside Sales Representative to qualify leads, nurture relationships and schedule appointments with potential clients. This is a remote work-from-home role with one week of in-person training in Peterborough, Ontario.

Applicants must be fluent in French and English to apply. Responsibilities include contacting prospects, assessing needs, scheduling appointments for the design expert, and maintaining CRM records.

Qualifications

• Must be able to speak French and English.
• Experience in inside sales or call center preferred.
• Excellent communication and interpersonal skills.
• Strong time management and organization.
• Proficient with CRM systems.

Responsibilities

• Qualify leads and nurture relationships to schedule appointments.
• Contact prospects via phone, email, and social media.
• Assess needs to provide qualified leads to the sales team.
• Schedule appointments for the design expert and meet daily targets.
• Maintain accurate CRM records of interactions.
• Collaborate with the sales team to improve lead generation.
• Join weekly coaching sessions and daily huddles.
• Adhere to scripts and meet call center metrics.
• Flexible to work evenings and weekends.

Skills

Bilingual: French and English

CRM proficiency

Strong communication

Time management

Remote work

Goal oriented

Tools

CRM software

Job description

Summary

Reporting to the Senior Call Center Manager, as the Inside Sales Representative at Lifestyle Home Products, you are primarily responsible for qualifying leads, nurturing relationships and scheduling appointments with potential clients.

This is a remote work from home role but candidates must be willing to do a week of in person training in Peterborough Ontario. You must be able to speak French and English to apply for this role.

Key Tasks:

• Ensure that lead opportunities are responded to and followed up on according to expectations.
• initiate contact with prospects through phone calls, emails and social media messages to introduce the company’s products and services, with the intention to set an appointment
• Assess the needs and interests of potential clients to determine if they are a good fit for the company’s services to provide qualified leads to our sales team
• Schedule appointments for the design expert whilst achieving daily performance goals
• Update and maintain accurate records of all interactions with prospects in the CRM system
• Work closely with the sales team and other Senior Setters to develop strategies for achieving targets and improving the lead generation process.
• Participate in weekly coaching sessions with supervisors and department managers. .
• Participate in daily huddles to address challenges and foster team collaboration..
• Achieve key performance standards and achieve script adherence expectations
• Achieve all outlined call center metrics as per the daily scorecard
• Must be flexible to work evenings and weekends.

Preferred Skills:

• Ability to work effectively in a remote environment
• Previous call center experience, or experience as a part of an inside sales team
• Demonstrated experience achieving sales goals and targets
• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Proficiency using CRM software and other sales tools
• Ability to handle rejection and maintain a positive attitude
• Self-motivated and goal-oriented mindset

Lifestyle Home Products values diversity, collaboration and respect for each other. We are looking for qualified candidates who share our values and willingly contribute to discussions and sharing of ideas and perspectives within a supportive environment. We are also committed to a barrier free recruitment and selection process. If you require any accommodations at any point during the application and hiring process, please contact [e-mail]

with your accommodation needs. Any information received relating to accommodation will be addressed confidentially.