Bilingual Sales Call Centre Representative (English/French)

Spring Living; Toronto; Sur place; CAD 37 000 - 45 000; Plein temps

Avantages offerts par ce poste

Benefits

Paid training

Career path

Competitive wage

Résumé du poste

Spring Living in Toronto is seeking a bilingual Sales Call Centre Representative to handle inbound inquiries in English and French, qualify prospects, and schedule personalized community tours. You will log interactions in the CRM and coordinate with local sales teams to ensure a smooth, professional experience for prospective residents and their families.

The role requires strong language skills, call-centre experience, and the ability to work closely with cross-functional teams.

Qualifications

• 2+ years in a call centre, inside sales, customer service or reservations
• Experience with a CRM (Salesforce/HubSpot/Yardi/Enquire) and shared calendars
• Strong typing and note-taking skills during calls
• College diploma or equivalent experience

Responsabilités

• Answer inbound sales calls in English or French
• Log and track calls in the CRM with details
• Qualify leads and identify urgency and fit
• Manage calendars and book tours, discoveries and callbacks
• Support outbound call campaigns
• Hand off leads to on-site teams with a seamless experience
• Present community suites, services and pricing and handle objections
• Use CRM for weekly KPI reporting
• Flag service issues and feedback to leadership

Connaissances

Bilingual English/French

CRM experience

Active listening

Customer service

Sales

Formation

College diploma

Outils

Salesforce

HubSpot

Yardi

Enquire CRM

Outlook/Google calendars

Description du poste

Bilingual Sales Call Centre Representative (English/French)

• Sales
• Toronto

*Current Opportunity*

SPRING LIVING OVERVIEW

Spring Living Retirement Communities (springliving.ca) is a boutique, rapidly growing Canadian senior living owner/operator, who currently owns and operates retirement communities in Ontario and Quebec. The company has an ambitious growth plan to expanding through acquisition of mid-market retirement residences across Canada over the next 5 years. Spring Living’s mission is to create warm, welcoming and secure environments for residents, foster caring connections, and provide personalized services by team members who are committed to making a significant IMPACT every day.

Spring Living is the Retirement Community platform of the BAZ group; a Real Estate company that strategically acquires, develops, constructs and repositions assets throughout North America.

JOB OVERVIEW

REPORTS TO: Vice President of Sales

You will play a vital role in creating a positive and welcoming first impression for prospective residents and their families as they explore retirement living options with Spring Living.

In this role, you will be responsible for managing inbound sales inquiries across our English- and French-speaking communities in Ontario and Quebec, ensuring every prospective resident and family receives a timely, professional, and personalized response.

Working collaboratively with our community-based sales teams, you will serve as the initial point of contact, building meaningful connections, identifying prospective residents’ needs, and scheduling personalized community tours. Your ability to engage prospects, create a positive first experience, and facilitate a seamless transition to our on-site sales teams will be instrumental in driving sales opportunities and supporting occupancy growth across our communities.

ROLES AND RESPONSIBILITIES

• Answer all inbound sales calls for the Spring Living portfolio promptly and professionally, in the caller’s preferred language (English or French).
• Log and track every call in the CRM: caller details, source (website, ad, referral), community of interest, care needs, budget, move-in timeline and outcome.
• Qualify leads using a consistent discovery process and identify urgency, decision makers and fit for each community.
• Manage the Sales Consultants’ calendars and book tours, discovery visits, virtual meetings and callbacks directly, with confirmations sent to the prospect and the community.
• Support outbound call campaigns.
• Hand off warm, fully documented leads to on-site teams a seamless customer experience for our prospects and their families.
• Present each community’s suites, services, care levels and pricing accurately, and handle common objections with empathy.
• Utilization of existing CRM to enable weekly reporting on various KPI’s.
• Flag service issues, repeat questions and market feedback to the sales leadership team.

Language requirements:

• Fully fluent spoken and written English and French; both will be tested during hiring.
• Clear, easily understood pronunciation in both languages and a polished telephone manner.
• Able to switch languages seamlessly mid-call and write follow-up emails in either language without errors.

Sales attributes we are looking for:

• Warmth and empathy: callers are often adult children making a difficult decision for a parent.
• Active listening: hears what’s behind the question and asks the next right question.
• Persuasive, not pushy: build trust and move the caller to a clear next step: a booked tour.
• Resilience: stay positive through high call volumes, rejection and emotional conversations.
• Urgency and follow-through: no lead left without a next action and a date.
• Organization: manages multiple calendars, callbacks and CRM records with accuracy.
• Product knowledge: learns each community’s offering quickly and explains it confidently.
• Professionalism and discretion handle personal and health information confidentially.
• Coachability and goal focus: welcomes call reviews and works to targets.

QUALIFICATIONS

• 2+ years in a call centre, inside sales, customer service or reservation’s role; seniors’ housing, healthcare or hospitality is an asset.
• Experience with a CRM (e.g., Salesforce, HubSpot, Yardi, Enquire) and shared calendars (Outlook/Google).
• Strong typing and note-taking skills while on calls.
• College diploma or equivalent experience.

Key performance measures:

• Answer rate of 95%+ during staffed hours; calls answered within 3 rings.
• 100% of calls logged in the CRM the same day.
• Inquiry-to-tour conversion rate (target set per community).
• Missed calls and web leads followed up within 1 hour.

What we offer

• Competitive wage
• Benefits
• Paid training on every Spring Living community
• A career path into community sales roles.

Spring Living is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws.

Spring Living is committed to fair and accessible employment practices. If you require accommodation (including but not limited to, an accessible interview site, alternative format documents, ASL Interpreter or Assistive Technology) during the recruitment and selection process, please let us know.

Pay: From CA$41,000.00 per year