Bilingual Inside sales and Customer Support

Randstad Canada; Mississauga; On-site; CAD 25,000 - 28,000; Full time

Job summary

LMC Healthcare is seeking a Medical Assistant/Medical Office Administrator to support the Etobicoke clinic, handling patient prep, documentation, and administrative duties.

The role includes coordinating patient flow, EMR updates, scheduling, and cross-training to support multidisciplinary teams, with a focus on exceptional patient service and accuracy.

Qualifications

• - PSW experience, Medical Laboratory, Pharmacy Technician background.
• - MA or Nurse experience in medical settings.
• - Experience in a medical office environment.
• - Proficient in medication review.
• - Proficient with Electronic Medical Records.
• - Solid medical terminology knowledge.
• - Competent computer and typing skills.

Responsibilities

• Prepare patients for evaluation: document history, measure vitals, record data in EMR.
• Coordinate patient flow and investigations within the clinic.
• Prepare examination rooms with supplies.
• Attend departmental and company-wide meetings.
• Assist with administrative duties; cross-train across departments.
• Perform check-in/check-out duties; manage calls, messages and emails.
• Maintain and update patient health records; coordinate visits across services.
• Schedule referrals and diagnostic appointments; upload faxes/scans.
• Address patient questions and concerns; handle mail and shipments.
• Maintain office/medical supplies and equipment; respond to tasks.
• Process accounts receivable/payable; complete third-party forms.

Skills

PSW experience

Medical Laboratory experience

Pharmacy Technician experience

Medical Assistant experience

Nurse experience

Medical terminology

EMR proficiency

Typing skills

Computer skills

Tools

EMR systems

Job description

LMC Healthcare (LMC) is Canada’s largest specialist care provider in diabetes & endocrinology.

We’re transforming diabetes care by making it more accessible, comprehensive, and patient‑centric than ever before.

LMC has 11 multi-disciplinary centers of excellence located in 2 provinces (Alberta & Ontario).

Our 50+ Endocrinologists, many of whom are nationally renowned for their areas of expertise, are supported by an interdisciplinary team of highly qualified professionals.

Our growing team is looking for a Medical Assistant/ Medical Office Administrator who can work for us on a permanent full‑time basis supporting our LMC Etobicoke clinic (1723 Kipling Avenue, suite 2B, Etobicoke).

Responsibilities

• Medical Assistant Prepares the patient for the provider’s evaluation, which includes but is not limited to: documenting medical history, measuring vital signs, and recording the information in the patient’s chart appropriately. Reviews the patient’s medication list for accuracy, and records patient’s social and medical history in the Electronic Medical Record (EMR).
• Coordinates the flow of patients within the clinic to ensure the efficient use of the facility and the providers’ schedules. Ensures that patient’s required investigations are available and liaises with medical facilities or by means of electronic software. Promotes comprehensive and coordinated patient care by ensuring that the patient has access to, and is aware of, the entire LMC multidisciplinary team.
• Prepares the examination rooms with necessary medical and office supplies.
• Attends required departmental and companywide meetings.
• Assists with various administrative duties, as assigned.
• Individuals in this position will be cross trained by other departments to be able to assist them should the need arise.
• Medical Office Administrator Performs check‑in and check‑out duties.
• Manages phone calls, voicemails and patient emails.
• Maintains providers' schedule including confirming, scheduling and provider templates.
• Reviews and updates patient’s health records.
• Coordinates the patients’ visits across LMC's multidisciplinary services.
• Ensures that patients’ required investigations are available and liaises with medical facilities or by means of electronic software.
• Assisting with scheduling referrals and diagnostic service appointments for all patients.
• Uploads Faxes and Scans in a timely manner.
• Addresses patients' concerns or inquiries.
• Handles incoming and outgoing mail, and shipments.
• Maintains and orders the office and medical supplies, materials, and equipment.
• Responds to physician‑assigned tasks and inquiries.
• Processes patient’s accounts receivables and payable (credit card, debit, and cash payments).
• Completes third party forms and letters in compliance with legal requirements.

Requirements

• Previous experience as a Personal Support Worker, Medical Laboratory or Pharmacy Technician.
• Previous experience as a Medical Assistant (MA) or Nurse.
• Experience working in a medical office environment.
• Proficient in medication review.
• Proficient knowledge of Electronic Medical Records.
• Sound knowledge of medical terminology.
• Proficient computer and typing skills.

Compensation

CA$20.00 hourly

Compensation range : The expected compensation for the position is $18-$20/hourly.

Additional Information

Ai Disclosure : LMC does not use Artificial Intelligence (AI) to screen, assess or select candidates for this position.

Position Vacancy : This position is for an existing vacancy.

LMC Healthcare is an organization committed to ensuring accessible services and communications to individuals with disabilities.

Once an applicant has been selected for an interview, requests for accommodation can be made at any stage of the recruitment process.

Applicants need to make their accommodation needs known when contacted. We thank all candidates, however, only those candidates selected for an interview will be contacted.