Bilingual New Business Case Coordinator

Manulife/John Hancock

Montreal

Hybrid

CAD 46,000 - 77,000

Full time

2 days ago

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Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Life insurance

AD&D

Wellness benefits

Pension plan

Paid time off

Job summary

Manulife/John Hancock in Canada seeks a New Business Case Coordinator within the Individual Insurance team. You will provide proactive support to Corporate Account, National Account and Independent Advisor offices, coordinating with internal teams to ensure new life insurance applications are processed promptly.

The role requires bilingual French and English, strong communication, and customer service experience.

Qualifications

Bilingual French and English required to support clients from multiple jurisdictions.
Excellent oral and written communication skills.
Customer service experience across management levels.

Responsibilities

Build one-to-one relationships with assigned branches as the primary contact during New Business.
Proactively follow up on pending cases to meet service standards.
Make outbound calls/emails/notifications to keep clients informed of important details.
Own assigned files, understand urgency, and help resolve blockers to move files faster.

Skills

Bilingual (French & English)

Customer service experience

Communication skills

Team orientation

Job description

Manulife’s Insurance business unit is a leading provider of investment and insurance solutions that meet the diverse financial needs of Canadian families. In collaboration with independent Financial Advisors across the country, we offer a suite of innovative wealth and protection solutions, including segregated funds, mutual funds, annuities, guaranteed interest contracts, individual life insurance and one of the most comprehensive living benefit portfolios in the industry which includes critical illness, long-term care and disability products. Manulife’s Individual Insurance team currently has an opportunity for a New Business Case Coordinator. The primary responsibility is to provide proactive support to our Corporate Account, National Account and Independent Advisor offices, as well as to liaise with internal departments to ensure new life insurance applications are processed in a timely and efficient manner.

Position Responsibilities

Build one-to-one relationships with their assigned branches by being a consistent point of contact for them during the New Business process.
Proactively follow up on all pending cases to ensure service standards are being met.
Anticipate the needs of their customers and make outbound calls, emails or new business notifications to keep them informed of the details that are important to them.
Assume ownership of the files assigned, understand any urgency and assist in solving the problems that may prevent a file from moving through the process as quickly as possible.

Required Qualifications

Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French to support clients from various jurisdictions outside of Quebec.
Possesses excellent oral and written communication skills.
Demonstrated customer service experience with the ability to communicate effectively and professionally across all levels of management.

Preferred Qualifications

Demonstrated customer service experience with the ability to communicate effectively and professionally across all levels of management.
Proven track record as a team player with strong interpersonal skills.
Must be adaptable and capable of managing ongoing change.
Ability to influence, persuade, and guide others effectively.
Skilled at identifying when exceptions are necessary and escalating appropriately to ensure superior service.
Competent in researching and identifying problems and contributing to solutions.
Exceptional organizational skills with keen attention to detail.
Familiarity with individual life insurance terminology and products is an asset.

When you join our team

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

#LI-HYBRID

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com. Referenced Salary Location CAN, Quebec, Montreal, 900 Boulevard de Maisonneuve Ouest Working Arrangement Hybrid Salary range is expected to be between $45,900.00 CAD - $76,500.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Benefits

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.

We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.

Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

Data & Privacy

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.

For more information, please refer to our personal information collection statement.

Our Mission

We’re Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go.

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