Bilingual Implementation Specialist

Manulife group; Montreal (administrative region); Hybrid; CAD 60,000 - 100,000; Full time

Job summary

Manulife in Montreal, Quebec seeks a Bilingual Implementation Specialist for the Group Retirement Pension team. You will lead client relationships, coordinate project meetings, and support digital adoption of Manulife’s pension platform for plan members and advisors.

The role requires five years in Group Pension, strong bilingual (French and English) communication, and solid knowledge of pension products. Hybrid work arrangement and salary range reflect market conditions in Montreal.

Qualifications

• Five years of work experience in Group Pension and/or account management.
• Thorough knowledge of Group Pension products and services.
• Proficiency in all Microsoft Office products.
• Ability to influence decision makers at all levels.
• Strong customer-facing skills including expectation management, communication, information management.

Responsibilities

• Primary contact for the client during implementation phases, ensuring the needs, expectations and timelines set out in the project are being met.
• Coordinates and facilitates all client and internal project team meetings (virtual or live) including the maintaining of action items and meeting minutes.
• Delegates, negotiates, and follows up on all implementation tasks with each of the internal areas that are involved.
• Tracks and reports the status of each project and proactively escalates any significant barriers or issues to Senior management where necessary.
• Provide expertise on Manulife’s digital experience for group pension clients (web, mobile, voice), and highlight key features and functionality.
• Support group pension clients in driving adoption of our digital tools and experiences among their plan members.

Skills

French bilingual

Group Pension knowledge

Project coordination

Client relationships

MS Office

Presentation skills

Negotiation

Time management

Cross-functional

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Capitalizing on sound industry knowledge, the Bilingual Implementation Specialist delivers superior service to their various client and advisor groups within the Group Retirement Pension department. This role represents Manulife professionally in client-facing meetings as well as driving value for our clients and their plan members through empowering them to use Manulife’s group pension engagement platform. Strong relationship management skills are essential in building and maintaining connections with Clients, Advisors/Consultants and Manulife’s sales and service teams. An in-depth knowledge and understanding of the Group Pension products, services and workflows are a must. Negotiating and influencing skills are paramount given the Implementation Specialist collaborates internally across multiple departments, as well as externally with Plan Advisors, Consultants and Sponsors.

Position Responsibilities

• Primary contact for the client during implementation phases, ensuring the needs, expectations and timelines set out in the project are being met.
• Coordinates and facilitates all client and internal project team meetings (virtual or live) including the maintaining of action items and meeting minutes.
• Delegates, negotiates, and follows up on all implementation tasks with each of the internal areas that are involved.
• Tracks and reports the status of each project and proactively escalates any significant barriers or issues to Senior management where necessary.
• Provide expertise on Manulife’s digital experience for group pension clients (web, mobile, voice), and highlight key features and functionality.
• Support group pension clients in driving adoption of our digital tools and experiences among their plan members.
• Works with the client and implementation team to obtain plan details, clarify requirements, and establish delivery dates for tasks in the project.
• Optimizes the plan's activities, as it relates to implementation and administration, providing recommendations on plan design, service options, technology solutions, and any ongoing administration needs to the client.
• Provides direction and solutions during client discussion regarding plan set-up, eligibility, contractual and administrative information.
• Applies understanding of legislative and privacy guidelines to assist client in meeting.
• Creates implementation schedules and modifies during the implementation as required; ensuring that any downstream impacts of changes are clearly articulated, understood, and carried out by each impacted area.
• Manages the implementation project, ensuring tasks are being completed, timelines are being met, resources are available, and assisting with reducing any roadblocks.

Required Qualifications

• French bilingual proficiency is required, both oral and written.
• Minimum five years of work experience in Group Pension and/or account management.
• Thorough knowledge of Group Pension products and services.
• Proficiency in all Microsoft Office products.
• Ability to influence decision makers at all levels.
• Ability to think critically, analyze quantitative and qualitative data, and make recommendations to help clients identify opportunities for effective plan design.
• Strong customer-facing skills including expectation management, communication skills, information management.
• Ability to drive issues through the organization.
• Strong organization and time management skills.
• Demonstrated experience in presentation skills, negotiating commitments, turnaround times, etc. with various other line areas.
• Project management and time management skills are required to ensure deliverables for each implementation are met.
• Presentation skills, both in person and virtually are also necessary.

Preferred Qualifications

• Excellent oral and written communication skills along with strong negotiation skills preferred.
• Previous experience with a project management role/approach (PMP is an asset).
• You obsess about customers, listen, engage, and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

Referenced Salary Location

Montreal, Quebec

Working Arrangement

ハイブリッド勤務

Salary range is expected to be between

$59,700.00 CAD - $99,500.00 CAD

Capitalizing on sound industry knowledge, the Bilingual Implementation Specialist delivers superior service to their various client and advisor groups within the Group Retirement Pension department. This role represents Manulife professionally in client-facing meetings as well as driving value for our clients and their plan members through empowering them to use Manulife’s group pension engagement platform. Strong relationship management skills are essential in building and maintaining connections with Clients, Advisors/Consultants and Manulife’s sales and service teams. An in-depth knowledge and understanding of the Group Pension products, services and workflows are a must. Negotiating and influencing skills are paramount given the Implementation Specialist collaborates internally across multiple departments, as well as externally with Plan Advisors, Consultants and Sponsors.

Position Responsibilities

• Primary contact for the client during implementation phases, ensuring the needs, expectations and timelines set out in the project are being met.
• Coordinates and facilitates all client and internal project team meetings (virtual or live) including the maintaining of action items and meeting minutes.
• Delegates, negotiates, and follows up on all implementation tasks with each of the internal areas that are involved.
• Tracks and reports the status of each project and proactively escalates any significant barriers or issues to Senior management where necessary.
• Provide expertise on Manulife’s digital experience for group pension clients (web, mobile, voice), and highlight key features and functionality.
• Support group pension clients in driving adoption of our digital tools and experiences among their plan members.
• Works with the client and implementation team to obtain plan details, clarify requirements, and establish delivery dates for tasks in the project.
• Optimizes the plan's activities, as it relates to implementation and administration, providing recommendations on plan design, service options, technology solutions, and any ongoing administration needs to the client.
• Provides direction and solutions during client discussion regarding plan set-up, eligibility, contractual and administrative information.
• Applies understanding of legislative and privacy guidelines to assist client in meeting.
• Creates implementation schedules and modifies during the implementation as required; ensuring that any downstream impacts of changes are clearly articulated, understood, and carried out by each impacted area.
• Manages the implementation project, ensuring tasks are being completed, timelines are being met, resources are available, and assisting with reducing any roadblocks.

Required Qualifications

• French bilingual proficiency is required, both oral and written.
• Minimum five years of work experience in Group Pension and/or account management.
• Thorough knowledge of Group Pension products and services.
• Proficiency in all Microsoft Office products.
• Ability to influence decision makers at all levels.
• Ability to think critically, analyze quantitative and qualitative data, and make recommendations to help clients identify opportunities for effective plan design.
• Strong customer-facing skills including expectation management, communication skills, information management.
• Ability to drive issues through the organization.
• Strong organization and time management skills.
• Demonstrated experience in presentation skills, negotiating commitments, turnaround times, etc. with various other line areas.
• Project management and time management skills are required to ensure deliverables for each implementation are met.
• Presentation skills, both in person and virtually are also necessary.

Preferred Qualifications

• Excellent oral and written communication skills along with strong negotiation skills preferred.
• Previous experience with a project management role/approach (PMP is an asset).
• You obsess about customers, listen, engage, and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

マニュライフとジョン・ハンコックについて

マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/ をご覧ください。

マニュライフは機会均等を是とする雇用主です。マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。

雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 [e-mail] までご連絡をお願いします。

Referenced Salary Location

Montreal, Quebec

Working Arrangement

ハイブリッド勤務

Salary range is expected to be between

$59,700.00 CAD - $99,500.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to personal information collection statement.

Join us as a Bilingual Implementation Specialist, where you will deliver exceptional service to clients and advisors within the Group Retirement Pension department. You will manage client relationships, coordinate project meetings, and support digital adoption of Manulife’s pension platform. Ideal candidates bring significant Group Pension experience and strong relationship management skills.

Become part of our team as a Bilingual Implementation Specialist, where you will manage the implementation of new business for mid-case clients and oversee complex amendments or plan changes. You will coordinate project management and client relationships, requiring experience in group retirement products and strong bilingual communication skills in French and English.

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We believe that embracing inclusion is the key to creating a stronger, more resilient organization. It's not just a value - it's a strategic advantage that sets us apart.