Manager, Member Education

Manulife Financial; Toronto; Hybrid; CAD 93,000 - 143,000; Full time

Job summary

Manulife Financial is seeking a Manager of the Member Education Consultant (MEC) team to lead a subset of consultants while managing a portfolio of large national clients. You will shape the member experience for Canada’s significant retirement plans and coach a high-performing team to deliver education and communication strategies.

Reporting to the Director of Financial Education, you will combine hands-on client management with team leadership to amplify impact across multiple clients.

Qualifications

• Leadership experience with coaching and performance management.
• Strong relationship management and communication capabilities.
• Ability to influence at all levels including sponsors and internal teams.
• Comfort delivering high-impact presentations in formal settings.
• Proven project management with tight deadlines.
• Knowledge of group retirement products and RPA designation or willingness to obtain.
• Resourceful, solution-oriented mindset with strong analytical skills.
• Tech-savvy with familiarity in digital platforms.

Responsibilities

• Lead a subset of communication consultants and manage your own client relationships.
• Shape the member experience and education strategies across large national clients.
• Coach, mentor, and develop the MEC team to deliver education and communications.
• Drive education calendars, multichannel communications, and program dashboards.
• Monitor success metrics and adjust strategies to maximize engagement.

Skills

Leadership

Relationship management

Communication

Presentation

Project management

Retirement products knowledge

RPA designation

Analytical skills

Multichannel tools

Education

RPA designation (or willingness to obtain)

Bachelor's degree in a related field

Tools

Multichannel platforms

Data analytics tools

Job description

As Manager of the Member Education Consultant (MEC) team, you will play a dual role: leading a subset of communication consultants while managing your own portfolio of large national clients.

This is a unique opportunity for a strategic leader who thrives on client engagement and team development. You will shape the member experience for some of Canada’s most significant retirement plans while coaching a high-performing team to deliver exceptional education and communication strategies.

Reporting to the Director of Financial Education, you will be a key leader in shaping the member experience and driving plan engagement. By combining hands‑on client management with team leadership, you will amplify the impact of education strategies across multiple clients. Your ability to coach, influence, and deliver measurable outcomes will strengthen client relationships and support business growth.

Position Responsibilities:

Leadership & Team Development

• Act as a player/coach: manage your own client relationships while providing guidance, mentorship, and performance management for a group of communication consultants.
• Foster a culture of collaboration, innovation, and accountability within the team.
• Support career development through coaching, feedback, and skill-building initiatives.
• Partner with leadership to refine best practices and drive continuous improvement.

Relationship Management

• Serve as the primary contact for your assigned clients, overseeing the member experience from onboarding through engagement.
• Lead strategic discussions with sponsors, analyzing member behavior and recommending education and communication initiatives.
• Support large-case RFPs and shortlist presentations to retain and grow business.

Education Strategy & Communications

• Develop and execute education strategies and calendars based on data and client objectives.
• Oversee creation and deployment of custom communications leveraging multichannel technology to maximize reach and impact.
• Ensure consistency and quality across team deliverables.

Project Management & Reporting

• Drive project execution for both your clients and team initiatives, ensuring timelines, resources, and deliverables are met.
• Monitor and report on success metrics for education and communication programs, adjusting strategies as needed.

Required Qualifications:

• Strong leadership skills with the ability to inspire and develop a team.
• Exceptional relationship management and communication skills.
• Ability to build trust and influence at all levels—clients, sponsors, and internal teams—while maintaining a strong focus on member experience.
• Confidence in delivering high-impact presentations in formal settings such as shortlist meetings and pension committees.
• Proven project management experience with the ability to meet tight deadlines and pivot quickly.
• Knowledge of group retirement products; RPA designation or willingness to obtain.
• A resourceful, solution-oriented mindset with strong analytical skills.
• Tech‑savvy approach and familiarity with multichannel communication tools and digital platforms.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

マニュライフとジョン・ハンコックについて

マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/lをご覧ください。

マニュライフは機会均等を是とする雇用主です

マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。

雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、[e-mail]までご連絡をお願いします。

Referenced Salary Location

Toronto, Ontario

Working Arrangement

ハイブリッド勤務

Salary range is expected to be between

$92,900.00 CAD - $142,900.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.