Bilingual Home Patient Support Specialist

Vantive; Mississauga; Hybrid; CAD 48,000 - 60,000; Full time

Benefits offered by this job

Flexible workplace policy

Job summary

Vantive is seeking a customer service specialist to be the first point of contact for orders, product issues, and inquiries. You will document interactions, escalate complex cases, and help ensure timely resolution for both institutional and Home Patient customers.

The role requires at least 2 years in customer service, full bilingual proficiency in English and French, and strong communication skills in a fast-paced setting. Onsite work with flexible scheduling is offered.

Qualifications

• Minimum of 2 years’ experience in customer service.
• Fully bilingual in English and French.
• Exceptional verbal and written communication skills.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for customer inquiries and product/service complaints.
• Process orders for institutions and Home Patients and document all inquiries.
• Investigate and resolve problems related to shipments, returns, credits, and orders.
• Provide guidance and training to new hires as needed.
• Prepare customer/patient metric reports and support order processing.

Skills

Customer service

Bilingual English/French

Communication skills

Multi-tasking

Education

High school diploma or related degree

Tools

GFax/EDI experience

Job description

Vantive is seeking a customer service specialist to be the first point of contact for orders, product issues, and inquiries. You will document interactions, escalate complex cases, and help ensure timely resolution for both institutional and Home Patient customers.

The role requires at least 2 years in customer service, full bilingual proficiency in English and French, and strong communication skills in a fast-paced setting. Onsite work with flexible scheduling is offered.