Bilingual Guest Services Concierge | Growth & Perks

Playground Poker; Quebec; Hybrid; CAD 24,000 - 34,000; Full time

Benefits offered by this job

Discounts on food

Parking on site

Career advancement

Employee events

Playground Cares volunteer initiatives

Competitive compensation

Job summary

Playground Poker, an internationally renowned gaming destination just south of downtown Montreal, is seeking a dynamic Guest Services Attendant to greet guests, provide information about policies, and ensure a welcoming, entertaining atmosphere. This full-time role offers afternoon, evening, night and weekend shifts with 3–4 weeks of daytime training.

Perks include competitive hourly compensation of 21 CAD, food discounts, on-site parking, career advancement opportunities and participation in

Qualifications

• Must be perfectly bilingual (French and English) and 18 years or older.
• Must have a valid work permit or be a Canadian resident.
• Strong writing skills in French and English.
• Excellent communication, interpersonal and organizational skills.
• Ability to work independently with minimal supervision as well as within a team setting.
• Ability to multitask while remaining calm and professional.
• Flexibility to work various shifts, including weekends, evenings and holidays.
• Knowledge of MS Office Suite and strong computer skills.

Responsibilities

• Greet and assist guests in a warm, courteous and professional manner
• Inform guests about Playground policies and answer their questions
• Answer emails, phone calls and messages in a timely and professional manner
• Sign-up new customers and create new players cards
• Assist guests with merchandise purchases
• Restock department supplies inventory on a regular basis
• Responsible for balancing the cash register
• Monitor lost and found items
• Responsible for remaining knowledgeable of the Daily Tournaments/ Cash Games (Stakes and buy-in amounts)
• Responsible for remaining knowledgeable of all current and upcoming promotions on the gaming floor
• Responsible for enrolling players on Poker wait list
• Knowledge of our Rewards programs to assist players in claiming
• Work with a variety of different departments to assure the best possible service
• Maintain Daily Reports to facilitate proper communication between the Player Services Team as well as Administration and other Departments

Skills

Bilingual FR/EN

Customer service

Cash handling

MS Office

Multitasking

Job description

Playground Poker, an internationally renowned gaming destination just south of downtown Montreal, is seeking a dynamic Guest Services Attendant to greet guests, provide information about policies, and ensure a welcoming, entertaining atmosphere. This full-time role offers afternoon, evening, night and weekend shifts with 3–4 weeks of daytime training.

Perks include competitive hourly compensation of 21 CAD, food discounts, on-site parking, career advancement opportunities and participation in