Bilingual French Patient Support Representative

Randstad Canada; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading staffing agency in Canada is seeking a Bilingual Patient Support Representative to assist patients with inquiries through various communication channels. The ideal candidate will have 2–3 years of customer service experience, especially in healthcare or regulated industries. This remote position offers a collaborative environment and opportunities for growth. Proficiency in both English and French is essential to effectively support patients across Canada.

Benefits

Ability to work in a remote setting

Supportive and collaborative work environment

Opportunities for growth and learning

Qualifications

• Fluency in both English and French (spoken and written) is required.
• 2–3 years of customer service or call center experience, ideally in a healthcare, pharmacy, or regulated setting.
• Ability to manage high-volume tasks with accuracy and empathy.

Responsibilities

• Respond to inbound and outbound calls, emails, and live chats from patients and healthcare professionals.
• Assist patients with product questions, registration, and document submissions.
• Troubleshoot account, order, and shipping issues.

Skills

Bilingual (English and French)

Customer service experience

High-volume task management

Digital platform proficiency

Education

Post-secondary education (healthcare, IT, or customer service)

Job description

Calling all BILINGUAL call-center and customer service representatives.

We are looking for a Patient Support Representative who brings strong customer service experience, excellent communication skills, and a passion for helping patients. This role is ideal for someone with call center or high-volume support experience — especially in healthcare or regulated industries.

If this sounds like you, we encourage you to apply!

Advantages

• Ability to work in a remote setting
• A mission-driven role supporting patients across Canada
• A supportive, collaborative, and flexible work environment
• Opportunities for growth and learning in a unique industry

Responsibilities

• Respond to inbound and outbound calls, emails, and live chats from patients and healthcare professionals
• Assist patients with product questions, registration, and document submissions
• Troubleshoot account, order, and shipping issues and elevate when needed
• Maintain patient records and ensure compliance with Health Canada’s medical cannabis regulations
• Identify and flag process improvements to enhance patient experience
• Collaborate with pharmacists and internal teams to support patient care

Qualifications

• Fluency in both English and French (spoken and written) is required
• 2–3 years of customer service or call center experience, ideally in a healthcare, pharmacy, or regulated setting
• Ability to manage high-volume tasks with accuracy and empathy
• Comfortable using digital platforms, CRMs, and email systems

Nice to have

• Experience in the medical cannabis, pharmaceutical, or healthcare industry
• Experience working with secure, sensitive, and private information
• Post‑secondary education (healthcare, IT, or customer service) is preferred but not required

Summary

We thank all those who have applied. Only those selected for an interview will be contacted.

Equal Employment Opportunity

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. We develop and implement strategies to increase equity, diversity, and inclusion within the workplace through assessing internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention, and advancement for all employees. We are dedicated to respecting human rights and to creating an inclusive and accessible workplace for all candidates and employees by supporting their accommodation needs throughout the employment lifecycle. Please email [e-mail] to indicate any accommodation requests.