Bilingual (French) Order Fulfillment Coordinator

The International Group, Inc.; Toronto; Hybrid; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Dental care

Employee assistance program

Extended health care

Life insurance

On-site parking

Paid time off

RRSP match

Job summary

The International Group, Inc. (IGI) is seeking a detail-oriented Bilingual (French) Order Fulfilment Coordinator to join our Customer Service team in a hybrid environment.

You will manage orders, respond to inquiries, and coordinate shipments using JD Edwards to support accounts in your territory. Responsibilities include building strong customer relationships, ensuring timely lead times, and collaborating with cross-functional teams to resolve issues and optimize processes.

Qualifications

• 5+ years in customer service or inside sales.
• Bilingual French is required.
• Proficient with Microsoft Office (Word, Excel, PowerPoint).
• Strong verbal and written communication skills.
• Detail oriented with strong analytical and organizational abilities.
• Ability to work independently and in a fast-paced environment.
• Experience with an ERP/Order Management System, preferably JD Edwards.

Responsibilities

• Receive and accurately process orders via the order entry system.
• Answer inquiries on product availability, pricing and order status.
• Use JD Edwards to manage shipments for the customer.
• Respond to service situations to meet customer requirements.
• Build relationships with key individuals in customer organizations.
• Coordinate forecasts and ensure timely order delivery to meet lead times.
• Collaborate with Sales, Marketing, Credit and Operations to resolve issues.
• Ensure customer master files are accurate in JD Edwards.
• Understand terms of sale to ensure profitable customer support.
• Identify process improvements and participate in training opportunities.
• Perform other projects as assigned.

Skills

Bilingual French

Communication

Attention to detail

Analytical skills

Organizational skills

Team collaboration

Independent work

Tools

Microsoft Office (Word, Excel, PowerPoint)

JD Edwards ERP

Job description

IGI is seeking a detail-oriented Bilingual (French) Order Fulfilment Coordinator to join our Customer Service team. The Order Fulfilment Coordinator is responsible for managing customer contacts and ensuring optimal support for all accounts within a given territory. The Order Fulfilment Coordinator will act as a liaison between the Company's internal departments and the customer base to centralize all communication and information flow and to ensure our customer's needs are met.

Responsibilities

• Receive and accurately process telephone and electronically transmitted orders from internal and external customers through the computerized order entry system.
• Answer inquiries from external and internal customers on product availability, pricing and the current status of any order.
• Use JDE1 to effectively manage all shipments for the customer.
• Respond to unexpected service situations by combining industry knowledge and inquiry expertise to satisfy the customer's requirements.
• Build tangible business relationships with key individuals within customer organizations aimed at developing long term partnerships.
• Work with customers to ensure forecasts are accurate and orders are received in a timely fashion to meet Lead Time requirements.
• Be proactive to optimize our opportunities and minimize/anticipate problems with accounts - develop relationships and work closely with other IGI functional groups (i.e. Sales, Marketing, Credit, Research & Development, Operations, Sales Order Management Team). When issues of product and/or service arise, work with other functions to resolve to the satisfaction of the customer.
• Ensure all customer master files are accurate and current. Customer specific data must be accurate in JDE1 to ensure their service needs are met.
• Ensure profitable customer support by understanding the conditions of sale (taxes, margin, volume, delivery) and executing customer's requirements within our policies and procedures.
• Participate in identification of process improvement to assist with meeting and/or exceeding performance goals.
• Participate in training opportunities; further develop personal skills and knowledge on an ongoing basis.
• All other projects as assigned.

Required Qualifications

• 5 years customer service or equal inside sales experience.
• Bilingual French is required
• Proficient in Microsoft Office, including, Word, Excel and PowerPoint.
• Excellent verbal and written communication skills.
• Detail orientated with strong analytical and organizational skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Demonstrated experience with an enterprise resource package - Order Management System, preferably JD Edwards.

Hybrid Environment: Available when the employee is able to meet the requirements of the role.

Artificial Intelligence Disclosure

We do not use artificial intelligence (AI) in our hiring process. All applications are reviewed using standardized screening questions to ensure alignment with job requirements.

Vacancy status

This job posting is for an existing vacancy.

Who We Are

The International Group, Inc. (IGI) is recognized as the world's only fully integrated wax producer.

IGI is the preferred strategic partner for companies seeking value throughout the entire supply chain. Whether it's production, quality control, innovation, or research, IGI is committed to delivering the appropriate product to its customers promptly and for every purpose.

IGI operates in locations within Canada (Toronto, ON) and the United States (Titusville and Smethport, PA, Oshkosh, WI, Baytown, TX, Richmond, CA, Picayune, MS, Woods Cross, UT, and Evanston, WY).

If a progressive, supportive environment sounds like a great place to work and this sounds like the role for you.

IGI is committed to a diverse workforce as an Equal Opportunity Employer (Women, People with Disabilities, Indigenous Peoples, and Visible Minorities) and aims to maintain an inclusive and equitable workplace where everyone feels valued, respected, and supported.

We thank all interested applicants, however, only those selected for an interview will be contacted.

We thank the staffing industry for their interest but ask not to be contacted.

Pay: $45,000.00-$60,000.00 per year

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match

Ability to commute/relocate

• Scarborough, ON: reliably commute or plan to relocate before starting work (required)