Customer Service Representative

BGIS; Markham; On-site; CAD 42,000 - 55,000; Full time

Job summary

BGIS in Markham, Ontario is seeking a Customer Service Representative to be the first line of contact for customers, greeting them warmly and ensuring their needs are met with a can-do attitude. You will resolve issues quickly, place and track orders, and maintain accurate records to support service reports.

The role requires strong customer service skills, bilingual English and French, and the ability to multitask in a fast-paced environment.

Qualifications

• Demonstrated customer service skills
• Bilingual English and French required
• Ability to communicate effectively with internal and external stakeholders
• Professional, courteous and proactive attitude
• Strong time management and problem-solving abilities
• Attention to detail and accuracy
• Ability to work independently and as part of a team

Responsibilities

• Be the first line of communication for our customers and maintain a positive attitude
• Greet customers and ensure they feel valued
• Resolve issues quickly and proactively address client needs
• Process and close work/supply orders as per procedures
• Maintain accurate records of discussions with customers
• Prepare service reports from customer information
• Build and maintain relationships with new and existing accounts
• Identify trends and suggest improvements
• Provide reception backup support
• Collaborate with staff to optimize productivity
• Represent the company and its values

Skills

Customer service skills

Bilingual English & French

Communication skills

Microsoft Office proficiency

Time management

Team player

Independent work

Multi-tasking

Attention to detail

Adaptability

Post-secondary education or equivalent

Sales experience (preferred)

Education

Post-secondary education or commensurate work experience

Tools

Microsoft Office

Job description

Functioning as a core member of the Support team and reporting to the Customer Service Coordinator the Customer Service Representative will:

• Be the first line of communication for our customers, as such a positive attitude and “can do” attitude are paramount
• Greet customers warmly and make every customer feel like they are our number one client
• Ensure client's expectations are met, resolving issues quickly, and being proactive with client needs and requirements
• Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; explaining and deploying the best solution to solve the issue; expediting correction or adjustment; following up to ensure resolution
• Place, follow up and close work/supply orders according to established procedures
• Keep accurate records of discussions or correspondence with customers
• Prepare service reports by collecting and analyzing customer information
• Build and maintain relationships with new and existing accounts
• Identify trends and patterns of client issues or work systems, initiate improvement or upscale to appropriate person
• Provide general administrative and reception backup support
• Work as a team player with fellow staff members to optimize productivity
• Represent the company and what we stand for
• Other duties as assigned

KNOWLEDGE & SKILLS

• Demonstrated customer service skills
• Bilingual - English and French a must
• Ability to communicate effectively verbally and in written format with both internal and external stakeholders at all levels
• Professional, courteous, approachable manner with a "can-do" attitude
• Good computer/data entry skills and knowledge of Microsoft Office Software
• Ability to work in a fast paced environment to accomplish multiple goals
• Excellent time management and problem solving skills/ must adhere to tight deadlines/respond quickly to situations/be able to effectively execute solutions
• Self-disciplined and accountable with strong interpersonal skills
• Ability to work independently and as a team
• Ability to multi-task, prioritize work effectively and meet multiple deadlines
• Effective attention to detail and a high degree of accuracy
• Demonstrated ability to deal with change, make decisions and implement creative solutions
• Post-secondary education in a related field or commensurate work experience
• Past customer service and/or sales experience is preferred

This is a regular, full-time position with a salary range of $42,270 - $55,000 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

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About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About the Team

BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments. At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success! BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at [e-mail]. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.