Coordinator, Region Office Operations - Sudbury, ON

IG Gestion de patrimoine; Northeastern Ontario; On-site; CAD 46,000 - 59,000; Full time

Benefits offered by this job

Competitive base salary

Annual bonus

Health and dental coverage

Pension plan

Paid time off

Job summary

IGM Financial Inc. maintains a pivotal Region Office Operations role, delivering high-quality administrative and reception services to the Advisor network. You will welcome clients, manage inquiries, and coordinate mail, couriers and meeting room setups.

The position also supports onboarding, training, and policy guidance while assisting the Manager and cross-functional teams. Travel may be required for coverage, with mileage reimbursed.

Qualifications

• 2+ years of administrative and reception experience, preferably in Financial Services
• Post-secondary education in a business discipline is an asset
• Strong client service orientation and accountability
• Clear and concise communication; active listening
• Ability to multitask and prioritize under tight deadlines
• Proficiency with Microsoft Office 365 and teams technology support
• Willingness to learn and improve continuously

Responsibilities

• Welcomes clients and office members at reception; handles inquiries.
• Manages mail, couriers, and meeting room setup; maintains supplies.
• Provides admin and facilities support; coordinates travel and accommodations as needed.
• Supports Advisor Network with policies, procedures, and resources; trains on digital tools.
• Assists onboarding new members and system training; handles form information and inquiries.
• Provides additional administrative assistance to the Manager, Region Office Operations.
• Occasional travel to nearby offices for coverage; mileage reimbursement provided.

Skills

Client service

Accountability

Communication

Critical thinking

Teamwork

Organization

Microsoft Office 365

TEAMS support

Agile learner

Education

Business discipline (post-secondary)

Tools

Microsoft Office 365

MFDs

TEAMS

Job description

Reports to: Sarah Whitehead

IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $310 billion in assets as of December 31, 2025. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie Investments.

Founded in 1926, IG Wealth Management is a key part of IGM's business model, providing comprehensive wealth management services to Canadian financial advisors and their clients.

With a vision to inspire financial confidence, IG Wealth Management is recognized as one of Manitoba’s Top Employers, Canada’s Top 100 Employers, and Best Diversity Employers, aiming to innovate the industry and support Canadians in achieving their financial goals.

Join our team to engage in continuous learning and skill development in a supportive environment. Our Values: Be better; we strive for improvement in everything we do. Be accountable; we foster clarity and are empowered to act responsibly. Be a team; we are united to drive collective impact to achieve our goals.

DEPARTMENT SUMMARY

The Region Office Operations Division is responsible for providing operational and administrative support services to members of the Advisor network in Region and Division offices across the country.

WHAT WE OFFER

We offer a standard in-office, 37.5 hour workweek from Monday to Friday. Along with a competitive base salary, employees are eligible for an annual bonus based on the achievement of corporate goals and personal objectives. New employees start with three weeks of vacation plus additional wellness and volunteer days. From the date of hire, employees receive dental and medical insurance coverage and have the option to join a defined contribution pension plan and employee share purchase plan. Additionally, we support learning and development opportunities. We support an environment of community outreach, sustainability and Diversity, Equity & Inclusion.

POSITION SUMMARY

The Coordinator, Region Office Operations serves as the primary point of contact, delivering services to both internal and external clients of IG Wealth Management. This role involves welcoming clients at reception, addressing inquiries related to key business transactions, and handling general administrative and facility support tasks.

RESPONSIBILITIES

• Reception Duties: Welcoming clients and office members, managing incoming calls, and overseeing supply inventory.
• Mail and Courier Management: Handling receipt, preparation, and distribution of mail and couriers.
• Meeting Room and Facilities Support: Arranging meeting rooms, setting up technology, maintaining office equipment, and conducting regular facilities reviews.
• Advisor Network Support: Providing guidance on policies, procedures, and resources, including training on digital tools.
• Onboarding and Training: Assisting with onboarding new members, system training, form information, office procedures, escalation support, and general inquiries.
• Administrative Support: Offering additional administrative assistance to the Manager, Region Office Operations as needed.
• If you are a proactive individual with excellent communication skills and a knack for multitasking, we would love to hear from you!
• Occasional Travel: travel to nearby office locations will be required for vacation and/or absence coverage when necessary. Mileage reimbursement will be provided.

QUALIFICATIONS

• Minimum 2 years of administrative and reception experience preferably in the Financial Services industry
• Post-secondary education in a business discipline is an asset
• Demonstrated strengths in:
• Client service orientation – Understanding and addressing the needs and perspectives of internal and external clients
• Accountability - Results oriented, takes ownership and delivers on commitments
• Communication – Clear, concise, tactful, listens actively and objectively, open and consistent communication
• Critical Thinking – ability to effectively problem solve and communicate solutions
• Teamwork – Works collaboratively with others to achieve common goals, while adding value to the team
• Ability to organize and prioritize multiple tasks with discretion under tight deadlines
• Strong Business/Technical skills – including proficiency in Microsoft Office 365, MFDs and TEAMS technology support
• Agile learner with a desire for continuous improvement and development is an asset

The expected annual base salary range for this role is $45,500 - $58,500, which is determined based on skills, knowledge and experience and geographic location. In addition to base salary, this role is eligible for annual short-term incentive, health and well-being benefits, retirement and savings plan, paid time off and career development.

BENEFITS

• COMPETITIVE COMPENSATION & RECOGNITION: competitive base salary, performance-weighted bonus, education/career support, option to join Employee Share Purchase Plan with employer matching component.
• EMPLOYEE BENEFITS & INSURANCE: competitive health and dental coverage, flexible plan for you and your family and short-term & long-term disability plans.
• RETIREMENT SAVINGS PROGRAMS: voluntary Defined Contribution Pension Plan
• WORK LIFE BALANCE: paid volunteer days, competitive time off, including 10 wellness days off, WorkPerks discount program
• INCLUSIVE CULTURE AND DIVERSITY: living our core values: Be a Team, Be Accountable, Be Better, engaging with community through Business Resource Groups (BRG communities are volunteer employee-led groups formed around a common interest, identity, or background).

IGM is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.

IG is an accessible employer committed to providing a barrier- free recruitment experience. If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.

ARTIFICIAL INTELLIGENCE IN RECRUITMENT

As part of our Talent Acquisition process, we may use artificial intelligence and automated tools to support activities such as candidate sourcing, application review, and interview scheduling. These tools support the recruitment process; all hiring decisions are made by people.

We thank all applicants for their interest in IG Wealth Management; however, only those candidates selected for an interview will be contacted.

Please apply before October 5 2026.