Bilingual French English Content Claims Specialist

Engineering Search Firm Inc.; Quebec; Remote; CAD 50,000 - 70,000; Full time

Job summary

A leading firm is seeking a Bilingual French English Content Claims Specialist to join their remote team in Canada. The role involves a variety of claims handling tasks, requiring strong communication skills in both languages. Candidates must have insurance industry experience, and flexible working arrangements are available.

Qualifications

• 3-6 years of experience in claims or insurance industry preferred.
• Ability to provide an adequate workspace and high-speed internet service.
• Background in property claims industry considered an asset.

Responsibilities

• Acting as an intermediary between adjusters and policyholders for content claims.
• Recording daily claims handling activities and fulfilling administrative duties.
• Ensuring accurate processing of major loss and damage content claims.

Skills

Bilingual (French and English)

Communication

Adaptability

Time management

Education

Secondary School diploma

Job description

Join to apply for the Bilingual French English Content Claims Specialist role at Engineering Search Firm Inc.

1 day ago Be among the first 25 applicants

Join to apply for the Bilingual French English Content Claims Specialist role at Engineering Search Firm Inc.

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Engineering Search Firm Inc.

Founder & CEO at Engineering Search Firm | Connecting Top Talent with Innovative Companies in Engineering

This position can be anywhere in Canada

Must be Bilingual with both French and English

We are hiring an in-house bilingual content claims specialist to join our team remotely in Canada.

The position location is flexible, and we can offer in-office, hybrid, or fully remote working arrangements .

Candidates in Quebec must have some AMF courses completed. In Ontario at least 4 CIP courses completed.

3-6 years of experience

Claims - Insurance Industry

QUALIFICATIONS

• Willingness to learn and continuously improve.
• Be able to provide an adequate workspace, free of noise.
• Demonstrated ability to adapt to change and new technology.
• Employee must provide their high-speed internet service.
• Ability to communicate effectively verbally and in writing in both French and English.
• A Secondary School diploma background / experience in the property claims industry would be considered an asset.
• Company equipment will be provided. It is the employee’s responsibility to care for and maintain the equipment, as per policy.

JOB DESCRIPTION

• The role of Contents Claims Specialist is a multi-faceted role, which focuses primarily on the following four key areas of adjuster’s content claims handling operations :
• Acting / operating as a third party, intermediary between the Insurance Company’s property adjusters and their policyholders concerning conducting fair market assessments and valuations of policyholders’ / claimants’ total loss personal contents, which are most commonly caused by theft, water, fire, and other perils.
• Operating from their home-based offices, adjusters’ Content Claim Specialists are responsible for recording all daily claims handling activity, concerning hours worked / time spent per task, as well as fulfilling all of their required administrative job duties.
• Focusing on the accurate and timely processing of the industry’s major loss and damage content claims, via the use of adjusters’ claims handling professional-service methodology and its Web-based content claims processing and pricing platform / system – exclaim. Operating from their appropriately set up and equipped home-based offices, Adjuster’s Contents Claims Specialists are consistently (daily / weekly basis) assigned new claim files.

RESPONSIBILITIES

• Report / record all time spent on each claim file on a consistent and daily basis.
• Consistently promote the adjuster's brand, image, and reputation professionally and positively.
• Perform according to the Company's performance / productivity standards on each task and every claim.
• Must have and maintain a high-speed internet connection to work with the adjuster's website and the equipment provided.
• Consistent and quality turnaround of all claims by the Company’s productivity and performance standards.
• Conduct ongoing new research and price contents from completed claims inventories, the schedule of loss forms, and from contractors’ lists.
• Perform other tasks and claims-related functions from time to time, and as directed by the Company’s Manager, In-house Operations.
• Submit completed claims reports to Insurance adjusters, close files to meet adjusters' performance cycle times and productivity standards.
• Effective and professional communications with all key stakeholders in the claims process, including adjuster claims reps, adjusters, policyholders, and industry contractors.
• Maintain a 40-hour workweek when required and work is available, at the Manager’s request. This will vary and will be mandatory by operational requirements.
• Maintain claim related notes in the Company’s Claims System / Web-application (exclaim), relating to incurred hours over productivity standards, as well as related to specific issues and other pertinent notes.
• Conduct data entry, research, and pricing of higher-valued, personal contents based on like, kin, and quality pricing, and working with various means of researching fair market pricing via suppliers, Internet, databases, sand other means.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Finance

Insurance and Insurance Carriers

Referrals increase your chances of interviewing at Engineering Search Firm Inc. by 2x

Sign in to set job alerts for “English Specialist” roles.

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr

Create a job alert for this search