Bilingual (French) Dedicated Account Administrative Assistant (Downtown Montreal)

Air Charter Service; Montreal; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player in the aviation sector is looking for a dedicated Bilingual Administrative Assistant to support a dynamic team in Montreal. This role requires exceptional customer service skills and the ability to manage multiple tasks efficiently. You'll act as a vital link between high-net-worth clients and various organizations, ensuring smooth operations and outstanding service delivery. Join a fast-growing company that values attention to detail and offers a flexible working environment with potential for remote work. If you thrive in a team-oriented atmosphere and enjoy a fast-paced setting, this opportunity is perfect for you.

Qualifications

• Proven experience in customer service and fostering client relationships.
• Ability to work independently and as part of a team.

Responsibilities

• Follow up with brokers and carriers regarding invoices.
• Complete administrative tasks for flights and prepare post-flight reports.
• Monitor flight updates and keep clients informed.

Skills

Bilingual fluency in English and French

Customer service experience

Attention to detail

Problem-solving skills

Ability to work under pressure

Tools

Microsoft Excel

CRM systems

Job description

Bilingual (French) Dedicated Account Administrative Assistant (Downtown Montreal)

ACS Montreal is seeking an individual with proven experience in customer service, capable of fostering long-lasting client relationships and willing to go the extra mile.

This role involves acting as the middle person between clients, which include high-net-worth individuals, Fortune 500 companies, governments, relief agencies, and organizations in sports and entertainment.

Key Responsibilities:

1. Follow up with brokers and carriers regarding invoices.
2. Complete administrative tasks for flights, including preparing post-flight reports.
3. Enter data into systems, including flight times.
4. Oversee flights and monitor updates to keep clients informed.
5. Work with Excel spreadsheets and update clients about flights.
6. Retrieve data from Excel and CRM systems.
7. Understand and meet client requirements in line with contractual SLAs.

Qualifications and Skills:

• Bilingual fluency in English and French (professional working proficiency, verbal and written).
• Experience in airline operations or aviation is a plus.
• Exceptional attention to detail and ability to work with urgency.
• Proven track record of providing outstanding customer experience.
• Ability to remain calm under pressure and resolve problems effectively.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Excel.

What We Value in an Individual:

• Attention to detail.
• Team-oriented and proactive attitude.
• Effective time management.
• Resourcefulness.

Company Culture:

• Dynamic and fast-growing environment.
• Balance between independent and team-oriented work.
• Inclusive and engaging atmosphere with seasonal events and team outings.
• Flexible working hours and potential for future remote work.

Next Steps:

Submit your resume today; our recruitment team will contact you.