Bilingual French Customer Service Representative

ABL Employment.com; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading company in commercial and restaurant equipment service seeks a Bilingual French/English Customer Service Representative in Toronto. This full-time position offers a starting pay of $20 per hour and involves managing customer interactions, processing requests, and ensuring exceptional service. Ideal candidates will have strong bilingual communication skills and experience in customer service.

Qualifications

• Must speak fluent French and English.
• Experience working in customer service is required.
• Intermediate computer skills are essential.

Responsibilities

• Manage phone queue and communication for inbound/outbound calls.
• Process customer service requests ensuring accuracy.
• Maintain strong relationships within the Service Department.

Skills

Bilingual Communication

Customer Service

Data Entry

Education

High School Graduation

Tools

Microsoft Office

ERP System (SAP preferred)

Job description

Full Time Long Term Opportunity! Bilingual French/English CSR $20hr!
Build up you customer service career with one of Canada’s leading commercial & restaurant equipment service & repair companies.

Must speak fluent French and English

This Canadian success story is a company which provides parts and servicing to food manufacturing and restaurant facilities across the GTA, and has partnerships through Western Canada and the Ottawa – Montreal region.

The ability to work different shift times, and participate in paid over-time will be important to grow your career here.

Starting pay is $20.00 per hour

As a French-English bilingual customer service agent, you are the first point of contact for the customer: your primary objective is to leave customers with the strong impression that they have been listened to and that they will be looked after. Providing careful and accurate processing of paperwork and data entry is critical to getting things done on time and accurately for your customers.

KEY RESPONSIBILITIES:

– Manage phone queue and other communication for all inbound/outbound calls in a courteous, client-oriented manner.
– Process customer service requests through the computer system, ensuring accuracy.
– Maintain strong working relationships within the Service Department.
– Responsible for handling customer service requests from creation to completion, ensuring exceptional service.
– Warranty verification and payment processing.
– Ability to commute to work in Scarborough as it’s a hybrid position.

JOB REQUIREMENTS:

– High school graduation required.
– Excellent French and English communication skills over the phone, in person and through email.
– Experience working in customer service.
– Experience with a current ERP system is an asset. (SAP preferred)
– Intermediate computer skills: Microsoft Office (Word, Excel and PowerPoint), email applications (MS Outlook) and the ability to learn new computer systems.

Does this sound like the job for you?

Please reply to this posting with a copy of your resume OR e-mail your resume to [e-mail] and mention the Bilingual CSR Position in the subject line. Please send your resume as a PDF or word document – other formats will cause an error.

After submitting your resume, you will receive a reach out from our virtual recruiter. Please complete the short questionnaire to set up your application in our system. Your answers will be reviewed by a live staffing consultant and we will contact you if you are a suitable match for this position.