Bilingual (French) Automotive Service Advisor - Remote

Enterprise Holdings; Toronto; Hybrid; CAD 65,000 - 78,000; Full time

Job summary

A leading company in fleet management services is seeking an Automotive Maintenance Consultant in Toronto. This role involves providing expert advice on automotive repairs, ensuring services are compliant with standards, and negotiating pricing with external partners. Strong customer service skills, fluency in English and French, and automotive experience are essential for this position.

Qualifications

• Minimum six months of customer service experience required.
• Minimum two years automotive maintenance experience required.
• Fluent in written and spoken English and French.

Responsibilities

• Provide timely advice on repair orders submitted from external partners.
• Negotiate changes to order pricing and apply warranty applications.
• Analyze clients' business needs to create solutions and gain approval.

Skills

Customer Service

Communication

Analyzing

Detail Oriented

Flexibility

Tools

Microsoft Office

Job description

Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business. With a North American fleet of 700,000 vehicles and growing at almost 12 percent, the opportunity with Enterprise Fleet Management is tremendous. Our business continues to thrive, and we remain committed to the investment in and the development of our people. We do the right thing by our customers and employees every time and in every situation. Not only is that great for business (as seen in our global growth and success) it’s also great for employees.

Responsibilities

• Review and apply automotive maintenance and repair expertise to provide timely advice on repair orders submitted from external partners by phone and email, in an efficient and friendly manner
• Review proposals to ensure proper repair and maintenance services are performed according to manufacturers' recommendations, interval-based timing, applied knowledge of vehicle history, and appropriate pricing for suggested services
• Negotiate changes or corrections to order pricing when inconsistent with standards, assess and apply proper warranty and post-warranty applications while creating and issuing purchase orders; explain our operating procedures to clients, groups, and vendors
• Analyze clients’ business needs and repair orders to create and assess solutions; contact clients to provide recommendations, explain proposed procedures, and gain approval
• Identify opportunities and make recommendations to Groups and leadership across internal business lines for full maintenance service proposals, repairs charged to the clients, and opportunities to cycle vehicles in favor of repair

Qualifications

• Must be at least 18 years of age
• Must currently live in the city of Toronto in Ontario, Canada
• Must be fluent in both written and spoken English and French
• Minimumsix months of customer service experience required
• Minimum two years automotive maintenance, repair consultation or dealership service department experience required
• Basic proficiency with Microsoft Office products (Word, Excel, and Outlook)
• Able to work Monday-Friday, 8-5pm EST
• Must have the ability to meet all work from home technical requirements
• Must be authorized to work inCanada and not require sponsorship by our company for this position now or in the future

Competency Based Qualifications :

• Executing
• Customer Service
• Detail Oriented
• Analyzing
• Communication
• Flexibility

Work from Home (WFH) Requirements :

• Must have reliable and consistent high-speed internet access provided by a cable or fiber provider (no DSL, satellite or wireless)
• High-speed Internet connection with a minimum validated upload and download speed of 3Mb or greater (please validate using a speed test tool such as )
• Working web camera for virtual collaboration.

Posted Salary Range CAD $65101.00 - $77990.00 / Year

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