Bilingual Field Investigator, Life & Health Claims

0000050824 RBC Life Insurance Company; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading life insurance provider in Montreal is seeking a Bilingual Field Investigator. You will conduct thorough investigations to mitigate fraud within the Life & Health Claims Department. The ideal candidate has extensive experience in claims adjudication, is bilingual in English and French, and possesses a university degree. This full-time position offers competitive pay and flexible benefits.

Benefits

Flexible benefits

Career development programs

Investment and retirement savings plans

Qualifications

• Extensive experience in claims adjudication.
• Knowledge of Life and Health insurance products.
• Experience conducting investigations and interviews.
• High level of written skills required in French and English.
• Valid unrestricted Driver’s License.

Responsibilities

• Conduct in-person or on-site interviews and site visits.
• Gather, verify, and analyze information to identify fraud indicators.
• Prepare clear and factual investigative reports.
• Produce regular fraud reporting for senior leadership.

Skills

Bilingualism (English and French)

Claims adjudication

Investigation techniques

Decision making

Education

University and/or post-graduate degree

Job description

Overview

The Bilingual Field Investigator is responsible for conducting timely and thorough, objective investigations for the Life & Health Claims Department. They will actively support and collaborate with our Corporate Investigative Services Team and the Life & Health Claims Team to mitigate and prevent fraud. They play a critical role in protecting the integrity of claims process, mitigating fraud risk, and ensuring compliance with regulatory and company policies and procedures.

Responsibilities

• Conduct in-person or on-site interviews, complete site visits, arrange surveillance and background checks as necessary
• Gather, verify, and analyze information from claimants, healthcare providers, employers, witnesses, and other relevant parties to identify potential fraud indicators in claim files
• Assess the authenticity of claims documents, including medical records, death certificates, employment records
• Prepare clear, concise, and factual investigative reports
• Produce regular fraud reporting to senior leadership team
• Act as a liaison between our Life & Health Claims department & our Corporate Investigative Services team

Qualifications

• Extensive experience in claims adjudication
• Knowledge of Life and Health insurance products across various business lines (Disability, Life, Specialty)
• Experience conducting investigations and interviews, site inspections and gathering evidence
• University and / or post-graduate degree
• Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and / or employees across Canada with English and French speaking needs
• High level of written skills required (French and English)
• Valid unrestricted Driver’s License

Nice to have

• Industry designations
• Experience in gathering and preserving evidence, and presenting the evidence before the court

What’s in it for you?

• A Total Rewards program that includes flexible benefits, work / life balance and career development programs and investment and retirement savings plans
• Competitive pay and high-earning potential
• All the tools, training, and team support you need to grow your career
• Flexible work / life balance options
• RBCI software tools to boost your productivity

RBC is an organization that succeeds by bringing out the best in its people. You’ll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Job Skills: Commercial Laws, Decision Making, Equal Employment Opportunity Law, Fraud Management, Fraud Monitoring, Fraud Prevention, Fraud Risk Management, Investigation Techniques, Investigative Interviewing, Legal Practices, Long Term Planning, Management Reporting, Quality Orientation, Surveillance, Waterfall Model

Address :

1 PLACE VILLE MARIE : MONTRÉAL

City : Montréal

Country : Canada

Work hours / week : 37.5

Employment Type : Full time

Platform : INSURANCE

Job Type : Regular

Pay Type : Salaried

Posted Date : 2025-08-08

Application Deadline : 2025-09-30

Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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