Bilingual Field Claims Investigator / Claim Recovery Agent

Phoenix Loss Control, Inc.; Toronto; Hybrid; CAD 80,000; Full time

Job summary

Join a dynamic and growing company as a Bilingual Field Claims Investigator. This role offers a unique opportunity to engage in field investigations, gather evidence, and support claim recovery efforts in a fast-paced environment. Ideal candidates will be inquisitive and self-driven, thriving in a hybrid work setting that balances remote work with essential field duties. With a competitive compensation structure and the potential for uncapped earnings, this position is perfect for those looking to make a significant impact while enjoying the flexibility of a hybrid role. Embrace the chance to contribute to a vital industry and grow your career with a forward-thinking team.

Qualifications

• Bilingual in French and English required for effective communication.
• Proficiency in Microsoft Office and strong negotiation skills.

Responsibilities

• Conduct on-site investigations and write detailed reports.
• Review claim information and negotiate settlements.

Skills

Microsoft Office

Negotiation Skills

Conflict Resolution

Bilingual (French and English)

Attention to Detail

Interpersonal Skills

Logical Thinking

Independent Work

Education

Experience in Telecommunications or Utilities

Legal, Military, or Criminal Justice Background

Tools

Smartphone

Vehicle with Insurance and License

Safety Gear (Vest, Boots, Hard Hat)

Job description

Bilingual Field Claims Investigator / Claim Recovery Agent

Be among the first 25 applicants — 4 days ago

Position: Bilingual Field Claims Investigator / Claim Recovery Agent

Location: Hybrid (75% remote, 25% fieldwork)

Compensation: $80 USD / $116 CAD flat rate per investigation (additional rates for distances over 60 miles / 97 km and 100 miles / 160.93 km) plus commission (estimated annual $55,000 USD / $80,000 CAD)

COMPANY OVERVIEW

Phoenix Loss Control (“Phoenix” or “PLC”) is a U.S.-based business services provider in the cable, telecom, and utilities sector, specializing in outside plant damage investigation, recovery, and prevention. We assist clients in recovering costs from damages to infrastructure such as underground fiber optic or gas lines. PLC employs over 120 people, servicing major cable and telecom operators nationwide, including Comcast, Spectrum, AT&T, and Google. We are expanding rapidly and seek talented individuals to join our growth journey.

POSITION SUMMARY

Outside Plant Damage (OPD) costs exceed $30 million USD / $43 million CAD annually. The role involves investigating damages, collecting evidence, reporting findings, and supporting claim recovery efforts. Candidates must be inquisitive, self-driven, and comfortable in a dynamic environment. Bilingual in French and English is required for effective communication.

• Conduct on-site investigations
• Write detailed, concise reports based on evidence, witness statements, and estimates
• Maintain knowledge of relevant laws and regulations
• Respond promptly to damage calls
• Complete investigations within 7 days and collaborate with claims managers for recovery
• Respond to damages during business hours, with first response on the same day if received during work hours
• Accurately record all related activities

Claim Recovery Duties

• Review claim info, identify liable parties, and facilitate resolution
• Gather costs and prepare invoices
• Communicate with liable parties and insurance carriers
• Negotiate settlements and resolve conflicts

Required Skills and Capabilities

• Proficiency in Microsoft Office
• Ability to operate independently and prioritize tasks
• Adaptability, logical thinking, and attention to detail
• Excellent written and verbal communication skills
• Strong negotiation and conflict resolution skills
• Interpersonal skills for field interviews
• Reliable internet, smartphone, and vehicle with insurance and license
• Safety gear (vest, boots, hard hat)
• Bilingual in French and English

Preferred Qualifications

• Experience in telecommunications, utilities, or billing
• Knowledge of underground utility locating
• Investigation, inspection, or claims experience
• Legal, military, or criminal justice background
• Location flexibility at manager’s discretion

Note: This is an independent contractor role with no benefits.

Claim Recovery Agent (Subrogation Adjuster) – 1099

Location: Remote, US residents only

Compensation: Commission-based on successful recoveries

Schedule: Flexible, during business hours

COMPANY OVERVIEW

Same as above.

POSITION SUMMARY

Responsible for reviewing damages, identifying liable parties, invoicing, and recovering costs.

Duties

• Analyze claim info, identify liable parties, and facilitate claims resolution
• Prepare invoices and gather costs
• Communicate with liable parties and insurance carriers
• Negotiate and resolve conflicts

Required Skills

• Proficiency in Microsoft Office
• Ability to work independently, manage deadlines, and pay attention to detail
• Excellent communication, negotiation, and conflict resolution skills
• High-speed internet, personal computer, dedicated phone line

Position Advantages

• Uncapped earning potential (over $100,000 for top performers)
• Flexible remote work schedule

Note: This is a 1099 contract role with no benefits.