Bilingual Executive Support Specialist II

Turo; Toronto; Hybrid; CAD 50,000 - 60,000; Full time

Benefits offered by this job

Equity

Benefits

Retirement match

Learning & Development stipend

Turo host matching program

Turo travel credit

Cell phone and internet stipend

Paid time off

Paid holidays

In-office lunch

Job summary

Turo is seeking a bilingual Executive Support Associate II in Toronto to handle high-impact escalations for North America, with a focus on Canadian and U.S. cases. You’ll advocate for Quebec and deliver exceptional English/French support in fast-paced, sensitive situations.

The role emphasizes strong judgment, empathy, and cross-functional collaboration, with in-office hybrid expectations and a path toward meaningful impact on policies and customer experience.

Qualifications

• 3+ years in high-level customer support or escalation
• Fluent in English and French with strong written and verbal skills
• Able to stay calm under pressure and de-escalate situations
• Strong problem-solver who can work independently and with a team
• Experience using Zendesk, Kustomer, or similar platforms
• Undergraduate degree considered a plus

Responsibilities

• Serve as the primary contact for high-impact host and guest escalations across North America
• Act as Quebec’s advocate by aligning policies with regional language and cultural expectations
• Deliver bilingual support in English and French in time-sensitive situations
• Navigate complex issues such as billing disputes, fees and fines, vehicle damage, reservations, and policy interpretation
• Partner with internal stakeholders to drive timely and well-reasoned resolutions
• Identify trends and contribute ideas to improve processes, tools, and the host/guest experience

Skills

Bilingual English/French

Escalation management

Emotional intelligence

Problem solving

Independent yet collaborative

Education

Undergraduate degree

Tools

Zendesk

Kustomer

Job description

Turo is seeking a bilingual Executive Support Associate II in Toronto to handle high-impact escalations for North America, with a focus on Canadian and U.S. cases. You’ll advocate for Quebec and deliver exceptional English/French support in fast-paced, sensitive situations.

The role emphasizes strong judgment, empathy, and cross-functional collaboration, with in-office hybrid expectations and a path toward meaningful impact on policies and customer experience.