Bilingual (English & French) Customer Care Coordinator

Johnston Group; Winnipeg; Hybrid; CAD 40,000 - 55,000; Full time

Job summary

A leading company in employee benefits is seeking a bilingual Customer Care representative in Winnipeg. The role involves responding to inquiries in both French and English, ensuring exceptional customer service. Candidates should have strong communication skills and previous customer service experience. This position offers a hybrid work model, emphasizing a positive and inclusive workplace.

Qualifications

• Fluency in English and French required.
• Previous customer service experience in inbound contact center, retail, or hospitality.
• Ability to multitask and navigate multiple computer programs.

Responsibilities

• Respond to incoming phone, email, and chat inquiries regarding plan information.
• Provide exceptional customer service and resolve complex inquiries.
• Maintain professionalism in a fast-paced environment.

Skills

Communication

Customer Service

Active Listening

Conflict Resolution

Time Management

Job description

Johnston Group provides employee benefit solutions to over 30,000 companies, ranging from one employee to thousands across various product lines, including Chambers of Commerce Group Insurance Plan, Canada’s #1 employee benefits plan for small businesses. JG is a platinum member of Canada’s Best Managed Companies and was named one of Manitoba’sTop Employers .We support a positive work atmosphere where we value the diversity in the people we serve and are looking for talent who will contribute to our diverse and inclusive workplace; where individual differences are recognized, appreciated, and respected. JG believes in giving back and contributes significantly to local health, arts, sports, and other community organizations.

Our Customer Care team is the first point of contact for our customers. For many of our clients and their employees, this will be their first experience with Johnston Group, and our goal is to exceed their expectations of our industry-leading customer service.

Our team ensures that all incoming calls, emails, and chats are responded to with extraordinary levels of customer service and in the most professional manner possible. Only those candidates who have a true passion for delivering a superior customer experience should apply.

The successful candidate will be responsible for responding to incoming phone, email, and chat inquiries in both French and English regarding plan information, coverage, status, and eligibility for disability, dental and extended health care claims. You will receive extensive training and product knowledge development.

• Hybrid working model based out of our Winnipeg, MB office only

Qualifications :

• Outstanding verbal and written communication skills, ability to effectively convey information and build relationships with fluency in English and French
• Previous customer service experience (inbound contact center, retail, or hospitality)
• Exceptional customer service skills and strong active listening skills
• Ability to multitask and navigate multiple computer programs simultaneously while speaking on the phone
• Ability to act with care and professionalism in challenging or sensitive situations
• Demonstrated conflict resolution skills
• Ability to deal with complex inquiries and independently make decisions to solve concerns for our customers
• Strong time management and multi-tasking skills
• Ability to stay composed and organized in a fast paced, high call volume environment
• Previous experience with insurance or group benefit plan administration and claims is considered an asset

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Customer Care French • King Edward St, Winnipeg, CA