Bilingual Employee Relations Specialist

goeasy Ltd; Mississauga; Hybrid; CAD 50,000 - 90,000; Full time

Job summary

Join a dynamic and rapidly growing company that is committed to creating better tomorrows for its employees. As a Bilingual Employee Relations Specialist, you will play a crucial role in fostering a positive workplace culture while providing expert guidance on HR policies and practices. This position offers the opportunity to work closely with management to navigate employee relations challenges, ensuring compliance with employment laws and promoting a high-performance environment. With a flexible work program and a focus on employee development, this role is perfect for those looking to make a significant impact in a supportive and innovative setting.

Benefits

RRSP match

Employee Share Purchase Plan

Annual bonus

Employee discounts

Company-paid volunteer days

24/7 healthcare access

Flexible benefits package

Tuition Assistance Program

Internal development training

State-of-the-art office space

Qualifications

• 1-3 years of Employee Relations experience required.
• Fluency in English and French is essential.

Responsibilities

• Consult with management on complex employee issues.
• Conduct employee investigations and document findings.
• Support performance management and HR initiatives.

Skills

Employee Relations

Conflict Resolution

Problem Solving

Communication Skills

Time Management

Education

University/college degree in Human Resources

Diploma in a related field

Tools

Microsoft Office

HRIS systems

Job description

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures, Canada’s Top Growing Companies, and the TSX30, highlighting us as one of the top performers on the TSX. We’re also thrilled to be named a Greater Toronto Top Employer and proudly certified as a Great Place to Work. These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.

As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare. If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.

We are seeking an energetic, hardworking, and motivated Bilingual Employee Relations (HR) Specialist to join our team. Reporting to the Manager of Human Resources, the Bilingual Employee Relations Specialist is primarily responsible for directly partnering with Management across the company to drive a consistent approach to interpretation and application of Company policies and practices while providing end-to-end support for corrective action and performance improvement processes. This individual needs to possess a strong understanding of company policies, procedures and employment law, while operating with respect, trust and integrity.

What will you be doing?

1. Providing high-quality consultation to management across the organization on strategies and approaches to manage complex employee issues.
2. Conducting employee investigations independently or in liaison with the internal Branch Audit team in accordance with company standards; professionally documenting findings and recommendations for appropriate resolution for review by Senior Leadership while maintaining confidentiality and integrity.
3. Overseeing and supporting the management team with performance management activities, including performance issues, progressive discipline/corrective action up to and including termination. This includes creating and/or reviewing documentation to support performance discussions (Written Warnings, Performance Improvement Plans, etc.).
4. Supporting the execution of ongoing HR initiatives such as the annual performance review process and employee engagement events.
5. Managing employee leaves of absence, return-to-work plans, and accommodation requests.
6. Actively supporting HR projects as they arise and continuously improving HR practices.
7. Coordinating with the management team on Health & Safety matters, including workplace injury situations.
8. Assisting employees and management with the interpretation of company policies and responding to inquiries and concerns.
9. Providing ongoing coaching and guidance to management to enhance their people management capabilities.
10. Maintaining current knowledge of and ensuring compliance with provincial employment laws.
11. Partnering with other teams within human resources to leverage employee relations insights to enhance training programs, onboarding, talent acquisition, rewards, and culture.
12. Performing other duties and responsibilities as assigned.

What experience do you have?

1. University/college degree or diploma in Human Resources or a related field.
2. Minimum of 1-3 years of Employee Relations experience.
3. Fluent in English and French.
4. Strong knowledge of provincial Employment Standards legislation, Human Rights, Health and Safety legislation, and other applicable employment laws.
5. Broad experience in policy and legislation interpretation, customer service, problem-solving, and conflict resolution.
6. Demonstrates discretion, confidentiality, sound judgment, and sensitivity in dealing with employee situations.
7. Strong time management and organizational skills, with attention to detail to manage work, competing deadlines, and sensitive projects.
8. Experience dealing with various levels of stakeholders across the company.
9. Advanced computer skills, with expertise in Microsoft Office and HRIS systems.
10. Superior interpersonal and communication skills (written, verbal, and presentation).

We offer a Flexible Work Program that provides you the ability to work three days onsite per week, from our Mississauga office.

Why should you work for goeasy?

In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer…

Financial Benefits:

1. Leverage our RRSP match and Employee Share Purchase Plan programs.
2. Annual bonus that rewards your hard work and dedication.
3. Employee discounts on furniture, electronics, and appliances.
4. MAT & PAT leave top-up.
5. Expand your financial knowledge through engaging Financial Literacy Learning opportunities.

Health and Lifestyle:

1. Enjoy company-paid volunteer days to give back to the community.
2. Access 24/7 healthcare with Virtual Doctor Appointments.
3. Personalize your benefits with a flexible modular benefits package.
4. Stay fit and energized with exclusive access to our on-site private gym at our head office.

Employee Perks:

1. Fuel your growth with the Tuition Assistance Program.
2. Double the impact of your generosity with Company Matched Charitable Donations.
3. Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
4. Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more!

Diversity, Inclusion, and Equal Opportunity Employment: At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.