Bilingual Employee Relations Specialist

Encore Canada; Mississauga; On-site; CAD 80,000 - 85,000; Full time

Job summary

Encore Canada seeks a Bilingual Employee Relations Specialist to manage workplace inquiries and support managers with legal compliance. Ideal candidates will have a Bachelor's degree in HR, excellent communication skills, and experience in employee relations. This role emphasizes a proactive approach to performance management and training.

Qualifications

• 2+ years experience in Human Resources.
• Previous employee relations experience required.
• Firm understanding of employment laws.

Responsibilities

• Address inquiries concerning company policies and procedures.
• Conduct initial meetings with employees to identify concerns.
• Lead internal investigations and collaborate with HR Leadership.

Skills

Professional written and verbal communication

Critical thinking

Active listening

Time management

Analytical skills

Employee relations

Education

Bachelors degree in Human Resources or related field

Job description

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• Address inquiries concerning the company’s policies and procedures.
• Educate managers on legal compliance, appropriate workplace conduct, and effective counseling methods.
• Conduct initial meetings with employees and managers to identify concerns or complaints related to workplace behavior, performance issues, policy violations, harassment allegations, and other complaints.
• Assess and integrate information from all parties while applying a deep understanding of corporate policies, employment law, and relevant regulations.
• Provide guidance on efficient methods to resolve employee relations issues and formulates corrective action recommendations following the company’s progressive corrective action process.
• Review and approve corrective action documentation based on predetermined criteria.
• Engage in discussions involving corrective actions and, when necessary, participates in termination discussions.
• Escalate HR issues that meet predefined criteria, exercising judgment to assess risk and sensitivity levels.
• Keep business and HR leaders informed of the status of issues and concerns being addressed, along with recommendations or disciplinary actions as applicable.
  
  

Key Job Responsibilities

Performance Management

• Address inquiries concerning the company’s policies and procedures.
• Educate managers on legal compliance, appropriate workplace conduct, and effective counseling methods.
• Conduct initial meetings with employees and managers to identify concerns or complaints related to workplace behavior, performance issues, policy violations, harassment allegations, and other complaints.
• Assess and integrate information from all parties while applying a deep understanding of corporate policies, employment law, and relevant regulations.
• Provide guidance on efficient methods to resolve employee relations issues and formulates corrective action recommendations following the company’s progressive corrective action process.
• Review and approve corrective action documentation based on predetermined criteria.
• Engage in discussions involving corrective actions and, when necessary, participates in termination discussions.
• Escalate HR issues that meet predefined criteria, exercising judgment to assess risk and sensitivity levels.
• Keep business and HR leaders informed of the status of issues and concerns being addressed, along with recommendations or disciplinary actions as applicable.
  
  

Internal Investigations

• Seek legal counsel related to labor relations in alignment with predefined criteria or as necessary for complex issues.
• Prepare and furnishes required correspondence, information, and documentation for case preparation involving legal and third-party reviews.
• Lead internal investigations and, upon request, collaborates with HR Leadership to represent the organization in unemployment or labor hearings.
  
  

Training

• Collaborate in identifying training needs for managers, tailoring topics based on the nature and frequency of issues encountered.
• Actively lead training sessions for managers, emphasizing coaching, corrective action procedures, and company policies and procedures to ensure thorough comprehension and adherence.
  
  

Case Management and Reporting

• Utilize the Case IQ system to track, analyze, and report on employee relations data/metrics, enabling the establishment and implementation of proactive strategies and action plans to enhance organizational effectiveness and address critical areas of opportunity.
• Manage any Union grievances and contract change implementation
• Ensure file integrity by accurately and promptly recording case information within the Case IQ system, maintaining data accuracy and completeness for effective analysis and reporting.
• Engage proactively in project initiatives aimed at refining ER team processes and optimizing efficiency, as well as contribute to other strategic Human Resources initiatives.
  
  

Job Qualifications

• Bachelors degree required, preferably in Human Resources or related field
• 2+ years experience in Human Resources
• Previous employee relations experience required
• Firm understanding of employment laws
• Excellent professional written and verbal communications skills
• French professional proficiency preferred
• Critical thinker, active listener and effective time manager
• Demonstrated ability to exercise judgment and discretion in handling confidential information and situations
• Strong PC and analytical skills
  
  

Competencies

Deliver World Class Service

• Hospitality
• Ownership
  
  

Do The Right Thing

• Demonstrates Self-Awareness
  
  

Drive Results

• Ensures Accountability
  
  

See The Big Picture

• Decision Quality
• Manages Complexity
  
  

Value People

• Collaborates
  
  

Salary Pay Range: $80,000 - $85,000

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

Physical Requirements

Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency options consist of: Continuously, Frequently, Occasionally and Never.

Physical Requirements Hours Per Day Lifting Requirements Frequency

Sitting 6-8 Hours Lifting 0 - 15 lbs* Frequently

Standing 2-3 Hours Lifting 16 – 50 lbs* Occasionally

Walking 0-1 Hours Lifting 51 - 100 lbs Never

Stooping 0-1 Hours Lifting Over 100 lbs Never

Crawling 0-1 Hours

Kneeling 0-1 Hours Carrying Requirements Frequency

Bending 0-1 Hours Carrying 0 - 15 lbs* Frequently

Reaching (above your head) 0-1 Hours Carrying 16 – 50 lbs* Occasionally

Climbing 0-1 Hours Carrying 51 - 100 lbs Never

Grasping 0-1 Hours Carrying Over 100 lbs Never

Auditory/Visual Requirements Frequency Pushing/Pulling Requirements Frequency

Close Vision Continuously Pushing/Pulling 0 - 15 lbs* Occasionally

Distance Vision Frequently Pushing/Pulling 16 – 50 lbs* Occasionally

Color Vision Continuously Pushing/Pulling 51 - 100 lbs* Never

Peripheral Vision Occasionally Pushing/Pulling Over 100 lbs Never

Depth Perception Occasionally *Identifies the physical requirements that team members perform without assistance.

Hearing Continuously

Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Office

Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  Events Services

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