Bilingual Early Stage (ESOP) Dialer Agent (French / English)

IFG International Financial Group Ltd; Quebec; Remote; CAD 40,000 - 55,000; Full time

Job summary

A leading financial institution is seeking a Bilingual Early Stage Dialer Agent for a 6-month remote contract. The role involves making collection calls, responding to inquiries, and documenting activities. Candidates should be bilingual in French and English with prior customer service experience. This opportunity offers a chance to work in a dynamic environment while helping clients manage their accounts.

Qualifications

• Strong bilingual communication and writing skills (French / English).
• 2 years of previous call center or customer service experience.
• Basic understanding of consumer collections.

Responsibilities

• Perform inbound/outbound collection calls regarding past due payments.
• Respond to inquiries about delinquent accounts and negotiate payment arrangements.
• Document all activity details in appropriate systems.

Skills

Bilingual communication

Customer service

Negotiation

Tools

Microsoft Office

Job description

Our client, a large financial institution, is looking for a Bilingual Early Stage (ESOP) Dialer Agent (French / English) for a 6-month contract working remotely, with the head office in Montreal.

As a Bilingual Early Stage (ESOP) Dialer Agent (French / English), your duties will include but are not limited to :

• Performing inbound / outbound collection calls to clients regarding past due payments.
• Responding to inquiries regarding delinquent accounts and negotiating payment arrangements.
• Offering hardship solutions to customers by completing risk assessments.
• Documenting all activity details in appropriate systems.

Qualifications required for the Bilingual Early Stage (ESOP) Dialer Agent (French / English) :

• Strong bilingual communication and writing skills (French / English).
• 2 years of previous call center or customer service experience.
• Basic understanding of consumer collections and relevant functional procedures.
• Intermediate knowledge of Microsoft Office (Excel, Word, Outlook).

If you are interested in this opportunity, kindly send your resume in MS Word format to [e-mail] today!

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