Bilingual Early Stage (ESOP) Dialer Agent (French/English)

IFG International Financial Group Ltd; Quebec; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Bilingual Early Stage Dialer Agent to join their dynamic team. This role involves making and receiving calls to assist clients with their accounts, negotiating payment arrangements, and providing hardship solutions. The ideal candidate will possess strong bilingual communication skills and a background in customer service. This is a fantastic opportunity to work remotely for a reputable financial institution, where your contributions will directly impact client satisfaction and financial outcomes. If you thrive in a fast-paced environment and are passionate about helping others, this role is perfect for you.

Qualifications

• Strong bilingual communication skills in French and English.
• 2 years of call center or customer service experience required.

Responsibilities

• Perform inbound/outbound collection calls for past due payments.
• Document all activity details in appropriate systems.

Skills

Bilingual communication (French/English)

Customer service experience

Negotiation skills

Risk assessment

Education

High school diploma or equivalent

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

Our client, a large financial institution, is looking for a Bilingual Early Stage (ESOP) Dialer Agent (French/English) for a 6-month contract working remotely, with the head office in Montreal.

As a Bilingual Early Stage (ESOP) Dialer Agent (French/English), your duties will include but are not limited to:

1. Performing inbound/outbound collection calls to clients regarding past due payments.
2. Responding to inquiries regarding delinquent accounts and negotiating payment arrangements.
3. Offering hardship solutions to customers by completing risk assessments.
4. Documenting all activity details in appropriate systems.

Qualifications required for the Bilingual Early Stage (ESOP) Dialer Agent (French/English):

1. Strong bilingual communication and writing skills (French/English).
2. 2 years of previous call center or customer service experience.
3. Basic understanding of consumer collections and relevant functional procedures.
4. Intermediate knowledge of Microsoft Office (Excel, Word, Outlook).

If you are interested in this opportunity, kindly send your resume in MS Word format to [e-mail] today!