Bilingual Early Stage (ESOP) Dialer Agent (French / English)

International Financial Group; Montreal; Remote; CAD 40,000 - 55,000; Full time

Job summary

A leading financial institution is seeking a Bilingual Early Stage Dialer Agent for a 6-month remote contract based in Montreal. The role involves conducting collection calls, negotiating payment arrangements, and documenting client interactions. Ideal candidates will have strong bilingual communication skills and experience in customer service.

Qualifications

• Strong bilingual communication and writing skills in French and English.
• At least 2 years of call center or customer service experience.
• Basic understanding of consumer collections.

Responsibilities

• Perform inbound and outbound collection calls to clients regarding past due payments.
• Respond to inquiries about delinquent accounts and negotiate payment arrangements.
• Document all activity details accurately in the relevant systems.

Skills

Bilingual communication

Customer service

Negotiation

Tools

Microsoft Office

Job description

Our client, a large financial institution, is seeking a Bilingual (French/English) Early Stage (ESOP) Dialer Agent for a 6-month remote contract. The company's head office is in Montreal.

The responsibilities of the Bilingual ESOP Dialer Agent include:

1. Performing inbound and outbound collection calls to clients regarding past due payments.
2. Responding to inquiries about delinquent accounts and negotiating payment arrangements.
3. Offering hardship solutions to customers by conducting risk assessments.
4. Documenting all activity details accurately in the relevant systems.

Qualifications required:

• Strong bilingual communication and writing skills in French and English.
• At least 2 years of call center or customer service experience.
• Basic understanding of consumer collections and related procedures.
• Intermediate proficiency in Microsoft Office (Excel, Word, Outlook).