Bilingual Donor Relations Specialist (Hybrid)

Islamic Relief Canada; Burlington; Hybrid; CAD 46,000 - 56,000; Part time

Benefits offered by this job

Hybrid work model

Accommodation for Burlington area

Job summary

Islamic Relief Canada seeks a Donor Relations role to provide superior customer service to donors via phone and email, process donations/refunds, and support marketing campaigns. The position requires 1–2 years in customer service and data management, with English and French proficiency preferred.

The role operates on a hybrid model with in-office expectations at Burlington. Starting salary is CAD 51,235.00.

Qualifications

• 1-2 years of experience related to customer service and data management.
• Post-Secondary Education; University degree preferred.
• Proficiency in MS Excel is an asset.
• Proficiency with Gmail and select add-ons.
• Proficient (oral and written) in English and French (preferably).
• Ability to prioritize and reprioritize to meet donor needs, stay organized, and meet deadlines.
• Strong problem-solving and critical-thinking skills to assess donor needs and provide effective solutions.
• Patience, empathy, and a donor-centric mindset to handle challenging or upset donors with professionalism and composure.

Responsibilities

• Respond promptly and professionally to donor inquiries via various channels, including phone calls, emails, and live chat.
• Process donor donations and refunds accurately and efficiently, adhering to established procedures and timelines.
• Strive to meet or exceed individual and team performance metrics, including response time and donor satisfaction ratings.
• Listen to voicemails and return calls.
• Collaborate with internal teams, such as Finance, Technical Support, and Fundraising, to respond to donor inquiries and requests, provide timely resolutions, and ensure a seamless donor experience.
• Contribute to various campaigns by processing donations on different platforms.
• Make chase calls post-events to process pledges.
• Perform any ad hoc tasks assigned by the donor relations manager and team leads

Skills

Customer service

Data management

Bilingual English/French

Education

University degree

Tools

MS Excel

Gmail

Job description

Islamic Relief Canada seeks a Donor Relations role to provide superior customer service to donors via phone and email, process donations/refunds, and support marketing campaigns. The position requires 1–2 years in customer service and data management, with English and French proficiency preferred.

The role operates on a hybrid model with in-office expectations at Burlington. Starting salary is CAD 51,235.00.