Seasonal Bilingual Donor Relations Coordinator

Islamic Relief Canada

Burlington

Hybrid

CAD 44,000 - 60,000

Full time

5 days ago

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Job summary

Islamic Relief Canada is seeking a donor relations representative to provide exceptional service to donors via phone, email, and chat, processing donations, and supporting marketing campaigns. The role requires empathy, attention to detail, and the ability to work in a dynamic environment.

This position follows a hybrid schedule with in-office requirements based on distance from Burlington headquarters or regional offices (Surrey, Edmonton, Calgary, Ottawa); starting salary is $51,235.00 CAD,

Qualifications

1–2 years of experience in customer service and data management.
Post-Secondary Education; University degree preferred.
Proficiency in MS Excel is an asset.
Proficient in English and French preferred.

Responsibilities

Respond promptly and professionally to donor inquiries via phone, email, and live chat.
Process donor donations and refunds accurately and efficiently.
Strive to meet or exceed individual and team performance metrics.
Collaborate with Finance, Technical Support, and Fundraising to provide timely resolutions.
Contribute to campaigns by processing donations on different platforms.
Make chase calls post-events to process pledges.
Perform ad hoc tasks assigned by the donor relations manager.