Bilingual Donor Care Representative (12-month contract)

Make-A-Wish International; London; On-site; CAD 45,000 - 50,000; Full time

Benefits offered by this job

Group health and dental premiums

Vacation three weeks

Wellness program

Training opportunities

Employee activities

Job summary

Make-A-Wish Canada is seeking a Donor Care Representative, Office Administration to join our team. You will provide excellent customer service to donors via phone and email and support office staff.

Based in Calgary, London or Saskatoon, this full-time, 12-month onsite role involves accurate data entry into CRM systems, processing receipts, acknowledgments, and other stewardship communications while maintaining data integrity.

Qualifications

• Bilingual in French and English (oral and written) is mandatory.
• Relevant post-secondary education or equivalent combination of training, education and work experience.
• Minimum 1-2 years of experience in a data entry environment.
• 1 year of customer service and office administration experience.
• Excellent organizational skills and attention to detail, with ability to plan, prioritize and multi-task.
• Exceptional customer service, communication, and problem-solving skills.
• Strong experience with Microsoft Office, especially Excel and Word.
• Criminal background check required.

Responsibilities

• Provide exceptional customer service in the office and via phone and email, regarding a variety of fundraising, mission and stewardship inquiries.
• Manage office needs, including opening and closing the office daily, reception, and liaising with building management and internal stakeholders.
• Responsible for accurate data entry and management into CRM systems (Donor Drive & Salesforce) as it relates to entering donations, updating payments and updating/adding constituent records across Make-A-Wish Canada.
• Provide administrative support to the regional fundraising directors.
• Maintain positive and collaborative relationships with internal team members to ensure donations are accurately reviewed and completed in a timely manner.
• Facilitate the issuance of tax receipts (original/replacements), acknowledgement cards, and other stewardship communications.
• Maintain integrity of CRM system by complying with data integrity standards and policies.
• Work closely with the Revenue Development, Finance and CRM Systems teams.
• Other duties as assigned.

Skills

Bilingual in French and English

Data entry

Customer service

Office administration

Microsoft Excel

CRM systems

Salesforce

Education

Post-secondary education or equivalent

Tools

Donor Drive

Salesforce

Job description

"The best prescription I've ever given is a wish."

-Dr. Jeremy Friedman, Associate Paediatrician-in-Chief, SickKids Hospital & Medical Advisor for Make-A-Wish Canada

WHAT IS YOUR BIGGEST WISH?

Wishes Are Medicine — a vital part of a child’s treatment journey that helps restore strength, hope, and resilience. For over 40 years, we’ve granted more than 40,000 wishes. Research shows that prescribed wishes can improve commitment to treatment, reduce emergency room visits by half, and deliver lasting health benefits.

Recognized as a Great Place to Work since 2023, we’ve also been named one of the Best Workplaces Led by Women (2025) and one of the Top 100 Best Workplaces for Giving Back (2024).

Do you want to be part of an organization that is child-focused, values employee experience and is an inspiring workplace? If so, Make-A-Wish Canada is for you!

WHAT’S IN IT FOR YOU?

• Meaningful opportunities to make an impact and change the lives of children with critical illnesses within your community and across Canada
• A collaborative team environment with a rewarding employment experience where you feel valued and inspired
• An attractive compensation package that includes group health and dental premiums fully covered by the Foundation
• Annual vacation starting at three weeks
• Employee Wellness Program and other corporate discounts
• Continuous learning, development and internal training opportunities
• Fun employee activities, contests, and more!

WHERE YOU COME IN

We are looking for a Donor Care Representative, Office Administration to join our team at Make-A-Wish Canada. In this role, you will be a key contributor to the Make-A-Wish Canada Mission by providing excellent customer service in answering donor inquiries via phone and email and in providing office administrative support to staff and visitors.

In addition, this role is responsible for supporting the entry of all constituent and donor data accurately and promptly into the CRM systems, providing receipts, acknowledgments and other stewardship communications.

This role can be based in Calgary, London or Saskatoon and is a full-time, 12-month contract, onsite position. The hiring range for this role is $45,000-$50,000.

WHAT YOU WILL DO

• Provide exceptional customer service in the office and via phone and email, regarding a variety of fundraising, mission and stewardship inquiries.
• Manage office needs, including opening and closing the office daily, reception, and liaising with building management and internal stakeholders.
• Responsible for accurate data entry and management into customer relationship management systems (Donor Drive & Salesforce) as it relates to entering donations, updating payments and updating/adding constituent records across Make-A-Wish Canada.
• Provide administrative support to the regional fundraising directors.
• Maintain positive and collaborative relationships with internal team members to ensure donations are accurately reviewed and completed in a timely manner.
• Facilitate the issuance of tax receipts (original/replacements), acknowledgement cards, and other stewardship communications.
• Maintain integrity of CRM system by complying with data integrity standards and policies.
• Work closely with the Revenue Development, Finance and CRM Systems teams.
• Other duties as assigned.

WHAT YOU BRING

• Bilingual: fluency in French & English (verbal and writing skills) is mandatory.
• Relevant post-secondary education or equivalent combination of training, education and work experience.
• Minimum 1-2 years of experience in a data entry environment. Database data entry & reporting required.
• 1 year of customer service and office administration experience.
• Excellent organizational skills and attention to detail, with strong ability to plan, prioritize and multi-task to adhere to deadlines.
• Exceptional customer service, communication, and problem-solving skills.
• Ability to manage large volumes of data entry on an ongoing basis.
• Ability to handle highly confidential and sensitive information.
• Strong experience working with Microsoft Office applications required, especially Excel and Word.
• A clear Criminal Background Check will be required.

YOUR WORK ENVIRONMENT

• This position requires present at the office 5 days per week, with occasional requirements to work outside of regular office hours. Office hours are 8:30am to 4:30pm local time in Calgary or Saskatoon, and 10:30am to 6:30pm local time in London.

Physical/Mental Effort

• Work under pressure of tight deadlines, balancing high volume workload, and with multiple demands and changing priorities.

Our Commitment to IDEA

Make-A-Wish Canada (MAWC) is committed to Inclusion, Diversity, Equity, and Access (IDEA). We believe that it is essential to our mission that we build a diverse, balanced, and vibrant workforce that reflects the diversity of the communities we serve and seek to serve. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, to still apply.

Recruitment process

Once applications are reviewed, we will contact our shortlisted candidates. Our typical process includes a phone screen, one or two interviews, and reference checking, followed by an offer and a criminal background check for the successful candidate. We would like to thank all applicants for their interest in working with us!

ABOUT MAKE-A-WISH CANADA

In the past 40 years, Make-A-Wish Canada has granted over 40,000 wishes across the country, with 1,800 of them last year alone. As an independently operating affiliate of Make-A-Wish International, Make-A-Wish Canada is part of the network of the world’s leading children’s wish-granting organization. We serve children in every community in Canada, and in more than 50 countries worldwide.