Bilingual Disability Coordinator

Kii Health; Canada; On-site; CAD 40,000 - 54,000; Full time

Job summary

Kii Health is seeking a highly organized Bilingual Disability Coordinator to manage and update disability case files, perform data entry, and communicate with claimants and clients. The role requires fluency in French and strong administrative skills to ensure error-free processes in a healthcare setting.

Responsibilities include supporting Case Managers, preparing communications, and handling billing reports with attention to detail.

Qualifications

• Fluent in French, written and spoken.
• Excellent computer skills with Word, Excel and Outlook.
• Ability to multitask and work independently.
• Strong communication and customer service skills.

Responsibilities

• Provide clients with quality service delivery.
• Foster a strong client relationship.
• Prepare and distribute Kits/Forms as required.
• Prepare all communications to clinics, clients, and claimants.
• Generate and maintain accurate claimant information.
• Review incoming documentation for accuracy.
• Provide administrative support to the Case Managers.
• Invoice and track invoices and billing reports.

Skills

French language (written and spoken)

Strong communication skills

Multitasking ability

Independent work ethic

Attention to detail

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Kii Health is a Canadian healthcare services company operating across North America, dedicated to guiding care that delivers measurable outcomes. We improve outcomes while actively managing risk for both individuals and the organizations that serve them. We bring structure, clarity, and expert leadership to complex mental, physical and occupational health decisions so the right action happens at the right time.

Our services include health assurance advisor, independent medical examinations, health assurance coaching, workplace and occupational health, and disability, absence, and workplace injury management.

Our teams are committed to delivering exceptional service, measurable outcomes, and innovative solutions that improve health outcomes, employee well-being, and workplace productivity.

About the role

This is a highly administrative position which necessitates the ability to effectively multitask while ensuring all work is 100% error-free. The primary purpose of the Bilingual Disability Coordinator’s position is to manage and update disability case files, including initiating the case (data entry), following processes as per the client’s policies and procedures, updating the Database with accurate input of information, telephone communication with claimants and client contacts, billing and generating reports.

What you'll do

• Provide clients with quality service delivery
• Foster a strong client relationship
• Prepare and distribute Kits/Forms as required
• Prepare all communications (letters, faxes, etc.) to clinics, clients, and claimants
• Generate and maintain accurate claimant information
• Review all incoming documentation for accuracy
• Provide administrative support to the Case Managers
• Invoice and accurately track invoices and billing reports

Qualifications

• Knowledge of short-term disability policy and process, Worker’s Safety and Insurance Board Legislation, and other relevant legislation, such as Human Rights Legislation etc.
• Excellent computer skills, specifically Microsoft Word, Excel and Outlook
• Strong communication skills - Fluent in French, both written and verbal
• Excellent customer service skills, both telephone and written communication
• Strong planning and organizational skills, and a demonstrated ability to multitask
• Ability to work independently
• Close attention to detail and a high degree of accuracy
• Previous administrative experience in health-related services is an asset