Bilingual Disability Claims Specialist

Sun Life; Kitchener; Hybride; CAD 58 000 - 93 000; Plein temps

Résumé du poste

Sun Life is seeking a Disability Claims Consultant for a 1-year temporary assignment. You will assess disputed disability claims, manage appeals, and support decision-making with a focus on client outcomes.

Ideal candidates have 3–5 years in Disability Claims, strong analytical and communication skills, and the ability to work in a hybrid environment with bilingual capabilities where required.

Qualifications

• Bachelor's degree or equivalent business experience.
• 3–5 years Disability Claims experience.

Responsabilités

• Assess disputed disability claims per claims practices and service standards.
• Apply knowledge of group disability insurance and claims management strategies.
• Obtain missing information and coordinate third-party assessments for appeals.
• Support Disability Case Managers on decisions considering contract, medical, and functional factors.
• Collaborate with Team Managers to close gaps in case management and decision quality.
• Evaluate total information and understand impact of decisions on clients.
• Communicate with clients with respect and empathy throughout appeals.
• Identify process improvements to enhance service excellence and efficiency.

Connaissances

Decision making

Case management

Analytical thinking

Communication skills

Empathy

Organizational skills

Problem solving

Disability claims knowledge

Bilingual (French-English)

Formation

Bachelor's degree or equivalent

Description du poste

Sun Life is seeking a Disability Claims Consultant for a 1-year temporary assignment. You will assess disputed disability claims, manage appeals, and support decision-making with a focus on client outcomes.

Ideal candidates have 3–5 years in Disability Claims, strong analytical and communication skills, and the ability to work in a hybrid environment with bilingual capabilities where required.