Bilingual Disability Case Manager

Sun Life Québec; Saguenay; Hybrid; CAD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated Disability Case Manager to help Canadians achieve better health outcomes. In this role, you will manage disability claims, assess eligibility, and implement recovery interventions. With a focus on client relationships, you'll lead clients through their absence and return-to-work periods. This position offers a dynamic and supportive environment, comprehensive training, and opportunities for personal and professional growth. Join a team committed to making a difference in the lives of individuals and communities across Canada.

Benefits

Comprehensive training

Wellness programs

Paid vacation

Sabbatical opportunities

Performance-based rewards

Retirement & stock investments

Support for not-for-profit involvement

Qualifications

• Bilingualism in French and English is mandatory.
• Strong analytical skills to handle complex claims.

Responsibilities

• Manage disability claims from start to resolution.
• Build strong relationships with clients and assess their needs.

Skills

Analytical Skills

Bilingualism (French, English)

Communication Skills

Detail-oriented

Proactive Mindset

Tech-savvy

Resilience

Team Collaboration

Education

Post-secondary degree

Job description

You are as unique as your background, experience, and point of view. Here, you’ll be encouraged, empowered, and challenged to be your best self. You'll work with dynamic colleagues—experts in their fields—who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients—who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families, and communities around the world.

Job Description:

Start date: June 23, 2025

Location: Montreal (hybrid)

Are you passionate and actively looking to contribute to the health of Canadians? Do you want to be part of our journey in developing the next greatest digital experience? As a leading provider of health benefits in Canada, Sun Life supports the health care needs of millions of Canadians. In Group Disability, our mandate is to assist our Clients, both employees and employers, in the relentless pursuit of better health.

What will you do?

• Manage disability claims to resolution.
• Determine eligibility for short and long-term disability, salary continuance benefits, and assess claims.
• Implement interventions to support timely recovery and return to work.
• Build strong relationships with clients: employers and their employees.
• Lead clients during absence and return-to-work periods.
• Conduct telephone interviews to gather information for understanding the absence and support needs.
• Assess medical and non-medical factors influencing disability, functional capabilities, restrictions, and limitations.

What do you need to succeed?

• All post-secondary degrees are welcomed.
• Bilingualism (French, English, both oral and written) is required.
• Analytical, detail-oriented, especially with complex claims and contracts.
• Proactive and innovative mindset.
• Excellent communication skills with authentic care and empathy.
• Resilient, able to handle stressful situations.
• Tech-savvy—comfortable with multiple platforms and systems.
• Thrives in a dynamic, fast-paced environment.
• Collaborative team player.

What’s in it for you?

• Opportunities to learn new skills, grow, and transition into different roles.
• Comprehensive training with virtual classroom and ongoing learning.
• Inclusive, diverse working environment.
• Supportive leadership focused on your success and well-being.
• Continuous improvement initiatives to enhance your work and client experience.
• Sustainability commitments for a cleaner, inclusive, and sustainable future.
• Employee programs for financial security and healthier lives, including:
• Benefits
• Retirement & stock investments
• Performance-based rewards
• Wellness programs and incentives
• Paid vacation and emergency leave
• Sabbatical opportunities
• Support for not-for-profit involvement

Follow Sabrina's experience as a Sun Life Disability Case Manager: LinkedIn Post

When a suitable position becomes available, the base pay range will be disclosed and aligned with the opportunity. Employees may also participate in incentive plans based on performance.

Sun Life values diversity and inclusion, welcoming applications from all backgrounds. For accommodations, contact [e-mail].

We support flexible work arrangements and appreciate your interest. Only shortlisted candidates will be contacted.

Job Category:

Claims - Life & Disability

Posting End Date:

09/05/2025