Bilingual Disability Case Manager

Sun Life; Moncton; Hybrid; CAD 54,000 - 91,000; Full time

Job summary

Join a leading health benefits provider as a Bilingual Disability Case Manager. You'll manage disability claims, support recovery, and build relationships with clients. This role offers opportunities for growth, flexible work arrangements, and a commitment to diversity and inclusion.

Benefits

Comprehensive training programs

Flexible hybrid work arrangements

Employee wellness programs

Paid vacation

Sabbaticals

Qualifications

• Must be proficiently bilingual in English and French.
• Analytical and detail-oriented, especially with complex claims.

Responsibilities

• Manage disability claims to resolution, including eligibility determination.
• Build strong relationships with Clients: employers and employees.
• Conduct telephone interviews to gather information.

Skills

Analytical

Communication

Proactive

Tech-savvy

Bilingual

Education

Post-secondary degree

Job description

Join to apply for the Bilingual Disability Case Manager role at Sun Life.

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You are as unique as your background, experience, and point of view. Here, you'll be encouraged, empowered, and challenged to be your best self. You'll work with dynamic colleagues — experts in their fields — who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients — who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families, and communities around the world.

Job Description:

This role may be located in Waterloo, Ottawa, Northern Ontario, or New Brunswick.

Are you passionate about health care and actively looking to contribute to the health of Canadians? Do you want to be part of our journey in developing the next greatest digital experience? As a leading provider of health benefits in Canada, Sun Life supports the health care needs of millions of Canadians. In Group Life & Disability, our mandate is to assist our Clients, both employees and employers, in the relentless pursuit of better health.

What will you do?

• Manage disability claims to resolution, including determining eligibility for short and long-term disability, salary continuance benefits, and assessing claims.
• Implement interventions to support timely recovery and return to work.
• Build strong relationships with our Clients: employers and their employees.
• Lead Clients during the absence and return to work period.
• Conduct telephone interviews to gather information for understanding the absence and planning support for return to work.
• Identify and assess medical and non-medical factors influencing disability, functional capabilities, restrictions, and limitations.

What do you need to succeed?

• All post-secondary degrees are welcomed.
• Analytical and detail-oriented, especially with complex claims and contracts.
• Proactive and innovative.
• Great communication skills with authentic care and empathy. Must be proficiently bilingual in English and French and able to communicate effectively in both languages.
• Resilient and capable of handling stressful situations.
• Tech-savvy — comfortable using multiple platforms and systems.
• Thrives in a dynamic, fast-paced environment.
• Collaborative team player.

Reasons to work with us:

• Opportunities to learn new skills, grow, and transition into different roles.
• Comprehensive training programs with virtual classrooms and ongoing learning.
• Trusting, diverse, and inclusive work environments.
• Supportive leadership focused on your success and well-being.
• Flexible hybrid work arrangements tailored to roles and individual needs.
• Continuous improvement initiatives to enhance your work and client experience.
• Sustainability commitments for a cleaner, inclusive, and sustainable future.
• Employee programs for financial security and healthier lives, including benefits, retirement options, wellness programs, paid vacation, sabbaticals, and community investments.

The salary range is $54,000 to $91,000, depending on location and experience. Eligible employees participate in incentive plans based on performance. We value diversity and encourage applications from all backgrounds. Persons with disabilities needing accommodations can contact us at the provided email.

We support flexible work environments and will discuss options during the hiring process. Only shortlisted candidates will be contacted.