Bilingual Customer Traveling Trainer

The Reynolds and Reynolds Company; Quebec; Hybrid; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Company car for business and personal

Remote-work setup with laptop

Professional development and training

Paid vacation and sick days

Job summary

The Reynolds and Reynolds Company is seeking an Entry Level Traveling Customer Trainer to visit dealer sites and provide on-site training to ensure a smooth conversion to our system. Expect extensive travel (up to 80%) with some time at a home office, and company equipment provided.

You will train customers on software, tailor solutions to business needs, and collaborate with internal teams to deliver recurring support and reports.

Qualifications

• Ability to travel up to 80% of the time.
• Ability to travel to the United States for company-paid training.
• College diploma or University degree required.
• Outgoing, friendly personality.

Responsibilities

• Provide on-site training and customer support during system conversion.
• Travel to dealership sites and train customer personnel on Reynolds software.
• Prepare reports and communicate with internal groups.
• Troubleshoot issues and escalate as needed.

Skills

Exceptional communication

Organizational skills

Multitasking

Outgoing personality

Written and verbal communication

Education

College diploma or University degree

Job description

As an Entry Level Traveling Customer Trainer you will be traveling to our customers to assist them in making a smooth conversion to the Reynolds and Reynolds system. You will be tasked with providing in-person, on-site training and customer support throughout the process. Extensive travel is involved when you are not working from a home office (equipment supplied by Reynolds).

Primary Responsibilities

• Virtual weeks (at home office) (15-25% of the time)
• Prepare for upcoming installations utilizing company equipment (15-30%)
• Communicate with internal groups
• Assist with remote training or additional services as needed
• Administrative duties like submitting reports, and sending weekly updates
• Travel to dealership sites individually and with a team (75-85% of the time)
• Meet with dealership management to understand their business needs
• Configure solutions and training based on business needs
• Provide training and support of software to customer personnel
• Troubleshoot customer issues, diagnose, resolve and/or elevate problems
• Monitor individual work load and prioritize responsibilities
• Train/share knowledge with team members
• Use of time for learning, growth and development

Qualifications

• Ability to travel up to 80% of the time
• Ability to travel to the United States for company-paid training
• Ability to problem solve and train customers on software products

Working Conditions

• Driving company vehicles on a daily basis, and occasional airfare travel – sitting on average 1-4 hours
• Presenting. which requires the ability to stand, sit, and use a pointer
• On-site visits require frequent standing up to 8 hours a day assisting the customer; bending and squatting to connect equipment; climbing customer stairs; lifting arms to reach servers or other office area shelving
• Packing, lifting and carrying personal luggage up to 50 lbs (discretionary) 15 minutes-1 hour a day
• Require to look at a computer screen for up to 8 hours a day with the possibility of typing up to 6 hours a day

Prior Experience

• Exceptional communication and organizational skills
• Ability to multitask in a fast-paced environment
• Outgoing, friendly personality
• Strong written and verbal communication skills

Training

Training includes department observations, classroom instruction, and on-the-job training with a mentor. Classroom instruction includes product training as well as automotive dealership operations. You will assist experienced representatives with customer set-up and implementation. In addition, you will have the opportunity to see Reynolds’ solutions “in action” by visiting car dealerships that already utilize our solutions on a daily basis.

Requirements

• Ability to travel 80% of the time
• Able to travel to the United States for company-paid training when deemed appropriate
• College diploma or University degree required
• Outgoing, friendly personality
• Strong written and verbal communication skills
• Perfectly bilingual in French and English to communicate with our clients located outside of Quebec

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, and life insurance
• Pension plan (100% company match up to 6%)
• Company car for business and personal use
• Working remotely with a laptop, and other provided home office equipment
• Professional development and training
• Promotion from within
• Paid vacation and sick days

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.