Bilingual Customer Support Specialist, Remote (Canada)

Recrute Action; Toronto; Remote; CAD 65,904,000 - 71,635,000; Part time

Job summary

Recrute Action is seeking a contract-based Customer Service Associate for a fully remote role based in Canada. The position supports inquiries, follow-ups, and customer satisfaction while offering remote work nationwide.

Key responsibilities include handling billing inquiries, processing refunds or exchanges, and updating customers on the status of their inquiries. Strong communication and documentation accuracy are essential, with training provided. Remote shifts across Canada may apply.

Qualifications

• High school diploma or GED required.
• 2–4 years of customer service experience required.
• Proficiency with Microsoft Outlook, Excel or similar applications; accurate documentation is essential.

Responsibilities

• Respond to customer inquiries regarding products, services, billing, and disability claims.
• Handle inbound and outbound customer interactions.
• Resolve complaints via refunds, exchanges, or billing adjustments.

Skills

Bilingual French/English

Customer service

Documentation accuracy

Time management

Education

High school diploma or GED

Tools

Microsoft Outlook

Excel

Job description

Recrute Action is seeking a contract-based Customer Service Associate for a fully remote role based in Canada. The position supports inquiries, follow-ups, and customer satisfaction while offering remote work nationwide.

Key responsibilities include handling billing inquiries, processing refunds or exchanges, and updating customers on the status of their inquiries. Strong communication and documentation accuracy are essential, with training provided. Remote shifts across Canada may apply.