Bilingual Customer Support Rep (EN/FR) – Remote

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A customer service firm in Ontario is seeking bilingual customer support representatives. You will assist customers with inquiries and technical issues while providing top-notch service. The position offers a salary of up to $20.90/hr, performance incentives, and comprehensive benefits. Ideal candidates should possess strong communication skills in French and English, with previous customer service experience. This role allows for flexibility, with opportunities for career advancement.

Benefits

Performance-based incentives and bonuses

Comprehensive benefits

Access to free training and leadership development programs

Flexible work-from-home environment

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment.
• Experience in a fast-paced multi-tasking environment preferred.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services to customers.
• Deliver expert customer experiences with a positive attitude.

Skills

Fluent in French

Fluent in English

Customer service experience

Computer navigation skills

Eagerness to learn new technologies

Education

High school diploma or GED

Job description

A customer service firm in Ontario is seeking bilingual customer support representatives. You will assist customers with inquiries and technical issues while providing top-notch service. The position offers a salary of up to $20.90/hr, performance incentives, and comprehensive benefits. Ideal candidates should possess strong communication skills in French and English, with previous customer service experience. This role allows for flexibility, with opportunities for career advancement.