Bilingual Customer Success Specialist

moozoom; Montreal; Remote; CAD 65,000 - 85,000; Full time

Job summary

Join a fast-growing EdTech company focused on advancing student mental health. As a Customer Success Specialist, you will play a crucial role in supporting K-8 schools and ensuring a positive user experience with our unique platform. This full-time remote position offers competitive compensation and a collaborative work environment.

Benefits

Competitive compensation

Collaborative work environment

Impactful work in mental health and wellness

Qualifications

• 3-5+ years of experience in Customer Success or Account Management.
• Proven success with SaaS EdTech platforms.
• Dynamic communicator with strong strategic skills.

Responsibilities

• Support onboarding and implementation for K-8 schools.
• Drive user adoption and client relationship management.
• Build and track KPIs to monitor adoption rates.

Skills

Fluency in French

Fluency in English

Customer Relationship Management

Communication

Problem-Solving

Strategic Thinking

Team Collaboration

Education

BA in Education, Marketing, or a related field

Job description

1 month ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Join a fast-growing EdTech company who is advancing mental health and wellness, worldwide!

moozoom seeks an experienced, bilingual, passionate and purpose-driven customer success specialist who is excited to reshape how we discuss and prevent student mental health challenges in K-8 schools. If this talks to you, then read on!

moozoom is a fast-growing unique Netflix-style SEL platform looking for talented and enthusiastic people who share our excitement for building a better world for children. This role is a key part of our future success and will help support thousands - potentially millions - of young students, world-wide.

Responsibilities

We are looking for a passionate and dedicated former educator to support the onboarding, implementation and product adoption of our K8 schools and districts in our French and English Canadian market. You will serve as the main contact for teachers and administrators to ensure they have a positive experience and strong results with moozoom. As such, your main responsibilities will be to :

• Work strategically with schools and districts to facilitate moozoom implementation, drive user's adoption and increase student impact.
• Oversee customer relationship management (CRM) of key client accounts.
• Build customer success processes and interpret data that measure learner outcomes and efficacy of our platform.
• Manage customer accounts throughout the school year by holding regular check-ins via email, phone and Google Meet.
• Create material to be used for driving adoption (e.g. presentations, posts, webinars)
• Support contracts renewal by presenting learner outcomes achieved through our platform.
• Build and track proper KPIs to monitor adoption rate and implementation cycle.
• Drive upsell and expansion in existing schools and districts
• Work closely with our software team on creating features that will increase student engagement and teachers' adoption.
• Assist and sometimes lead sales presentations and demonstrations to existing and prospective clients

Requirements

• Fluency in French and English is required.
• 3-5+ years of experience in Customer Success, Account Management and / or Customer Relationship Management (CRM) within the K-8 Edtech space.
• Experience in the K-8 education space is a strong plus.
• Proven success onboarding and retaining clients onto SaaS EdTech platforms, guiding them to effectively use interactive learning tools.
• Skilled in having tough but strategic conversations that balance customer needs with business goals, including upselling, renewals, and engagement
• Ability to multi-task and a rabid commitment to meet deadlines.
• Dynamic communicator, facilitator and consensus builder.
• A passion for working collaboratively, with a cross-functional team, who embraces a "get stuff done" culture
• Comfortable in a fast-paced, self directed environment that values critical thinking and creative problem-solving
• Strong written and verbal communication skills
• BA in Education, Marketing, or a related field

Key reasons you should apply :

• Full time remote position
• Collaborative work environment
• Competitive compensation
• Supported to do one of the most impactful work of your life.

Don't forget to access https : / / moozoomapp.com to experience our commitment to advancing mental health and wellness.

• Short video and CV : send your CV, as well as a short one-minute video describing who you are and why you should be the person we are looking for.
• Initial Interview : if selected, this is where you and us get to know each other better.
• Mini project : moving forward at this stage of the hiring process, we will distribute a mini project that will allow you to show how good you are.
• Final interview : we're getting there. You made it so far and it's now the moment where you get to meet other people of the team.
• Offer : we send you an offer tailored to convince youto join our team.
• Take off : this is the day you start changing the world with us.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Education

IT Services and IT Consulting

Referrals increase your chances of interviewing at moozoom by 2x

Sign in to set job alerts for “Customer Success Specialist” roles.

Bilingual Customer Success Manager (Alliance) - PSO

FSP Bilingual Project Support, Performance Excellence (8 months contract)

Strategic Account Manager (Bilingual – English & French)

Key Account Manager (KAM) – Pharmaceuticals Anti-Infectives & Biosimilars – Greater Montreal

Market Access and Key Account Manager - Nutricia Canada

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr

Create a job alert for this search