Bilingual Client Success Specialist

Uber; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

Uber is seeking a Bilingual Client Success Specialist responsible for managing restaurant partnerships in the Montreal area. The role requires excellent communication skills in both French and English, along with strong problem-solving abilities to enhance customer success. This position offers a competitive hourly rate and the opportunity to be part of a dynamic team.

Benefits

Bonus program eligibility

Various benefits

Qualifications

• 1+ years in Account Management/Sales or relevant roles.
• Fluent in French and English.
• Ability to adapt in fast-paced environments.

Responsibilities

• Drive business performance and manage restaurant portfolios.
• Identify new partnership opportunities.
• Deliver exceptional customer service experiences.

Skills

Communication

Problem Solving

Customer Service

Project Management

Job description

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About The Role

Whether it's a sandwich or a burrito, the Uber Eats team builds technology to connect people with what they want, when, and where they want it. Our Territory teams are on the frontline introducing restaurants to Uber Eats and growing our businesses together.

About The Role

Whether it's a sandwich or a burrito, the Uber Eats team builds technology to connect people with what they want, when, and where they want it. Our Territory teams are on the frontline introducing restaurants to Uber Eats and growing our businesses together.

What You'll Do

• Take complete ownership of your restaurant portfolio and drive the business and operational performance
• Identify and initiate new partnership opportunities with the restaurants in your territory
• Build long-term relationships with the restaurant partners and deliver exceptional customer service experiences
• Drive on-the-ground knowledge and context about the territory you operate into the wider Uber Eats team
• Cross-functional collaboration, wherein you will work closely with various team members to identify high-potential partnerships and improve the experience right from the first pitch to the first trip
• Solve complex issues by ensuring our customer service is prioritized and solved efficiently
• Act as an ambassador for the mission, brand, and product of Uber Eats
  
  

Basic Qualifications

• 1+ years of commercial experience in Account Management/Sales or relevant customer-facing roles
• Ability to influence various audiences both internally and externally using strong verbal and written communication
• Ability to adapt to a constantly evolving fast-paced environment
• Highly responsive and data-oriented attitude, able to take the initiative and maintain high-quality relationships with all kinds of partners
• Understanding the customer needs and overcoming any challenges the business may face
• Project management and a problem-solving demeanor to adjust to the autonomy of the role
• You're self-motivated and highly organized as you'll manage a big portfolio of merchants
• Fluent (written & verbal) in French and English
  
  

Preferred Qualifications

• You have strong problem-solving skills and the ability to come to solutions
• You are comfortable working with numbers to drive insights and like to make data-driven decisions
• Result-oriented, proactive and highly motivated. You'll work hard until you get the job done!
  
  

For Canada-based roles: The base hourly rate range for this role is CAD$24.76 per hour - CAD$25.97 per hour. You will be eligible to participate in Uber's bonus program, and may be offered sales bonuses & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Internet Marketplace Platforms

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