Bilingual Customer Service - Work from Home - Flexible Schedule

Teladoc Health; Châteauguay; Hybrid; CAD 55,000 - 65,000; Full time

Benefits offered by this job

RRSP group plan

Personal days

Tuition reimbursement

Comprehensive benefits (medical,Dental

Employee discounts

Referral bonus

Job summary

Randstad Canada is seeking a social media and marketing specialist for a Randstad Canada client in the West Island. The role focuses on furniture and interior design, crafting engaging content and monitoring performance.

You will work 35 hours weekly, with 4 days in the office and 1 day remote, contributing to a strong brand presence. The ideal candidate is bilingual in English and French, creative, organized, and comfortable with video content, newsletters, and analytics.

Qualifications

• Passion for furniture, interior design, and social media trends.
• Strong creativity to produce inspiring and engaging content.
• Excellent organizational skills and ability to manage priorities.
• Ability to turn ideas into impactful, results-driven content.
• Strong understanding of performance metrics and analytics.

Responsibilities

• Plan and manage the content calendar across all platforms.
• Create, write, and publish content aligned with brand identity.
• Manage community engagement in collaboration with internal teams.
• Analyze performance and prepare monthly and annual reports.
• Produce video content and plan newsletters aligned with the marketing calendar.

Skills

Bilingual English/French

Content creation

Analytical mindset

Project management

Video content

Tools

Klaviyo

Job description

Our client in the West Island is currently looking for a social media and marketing specialist. Passionate about furniture, interior design, and social media, you closely follow trends and enjoy creating inspiring content. Creative and structured, you know how to turn ideas into engaging posts while keeping a close eye on performance. You thrive in a collaborative environment and are eager to actively contribute to building a strong and recognizable brand presence.
Advantages
Monday-Friday 35 hours a week flexible schedule
4 days in the office 1 day remote
Participation in group retirement savings plan (RRSP)
Up to 4 personal days per reference period (pro-rated based on hire date)
Tuition reimbursement program (subject to conditions, for career development programs)
Competitive Salary 55,000$-65,000$ (based on experience)
Comprehensive benefits (long-term disability, dental, vision, medical, and paramedical coverage; covers 55% of premiums)
Generous employee discounts for you, your children, and your parents across all stores
Attractive employee referral bonus program

Responsibilities
1) Social Media
Plan and manage the content calendar across all platforms
Create, write, and publish content aligned with brand identity
Manage community engagement (messages, comments, reviews) in collaboration with internal teams
Analyze performance and prepare monthly and annual reports
Draft contest rules and legal content
Conduct ongoing competitive and market monitoring
Produce video content, including in-store shoots when required
2) Digital Content & Newsletters
Plan, design, and deploy newsletters aligned with the marketing calendar
Monitor and analyze performance (weekly reporting)
Optimize campaigns using tools such as Klaviyo and industry best practices
Propose content ideas based on trends and competitive insights
Contribute to website content creation (homepage, editorial pages)

Qualifications
Passion for furniture, interior design, and social media trends
Strong creativity with the ability to produce inspiring and engaging content
Excellent organizational skills and ability to manage priorities
Ability to turn ideas into impactful, results-driven content
Strong understanding of performance metrics and analytical mindset
Comfortable working in a dynamic, collaborative environment
Bilingual (English and French) (written and spoken)
English-speaking internal and external [clients/partners/employees] located outside Quebec on a [daily/regular] basis
Autonomy, proactivity, and strong sense of initiative
Strong interest in digital trends and competitive analysis
Comfortable on camera and creating video content
Willingness to travel to stores when needed
Strong proficiency in Klaviyo (campaign creation, segmentation, automation, and performance analysis)
Solid knowledge of social media platforms and best practices (Meta, Instagram, TikTok, etc.)

Summary
Why Randstad?
There are lots of great jobs, incredible companies, and great bosses.
At Randstad, we are here to help you find the right combination for you.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.