Bilingual Customer Service Supervisor – Lead Remote Team

KIT Recruitment; Oakville; Hybrid; CAD 83,700 - 102,300; Full time

Benefits offered by this job

Up to 4 weeks vacation

3% RRSP contributions after 1 year

Additional 5% matching of employee contributions

Benefits on the first day of employment

Job summary

A leading recruitment firm in Ontario is seeking a Bilingual Customer Service Supervisor to lead a team of associates. This critical role requires fluency in French and English, with prior supervisory experience. Responsibilities include mentoring staff, ensuring service excellence, and collaborating with operations. The position offers up to $93K total compensation, benefits from day one, and required in-office presence one to two days per week.

Qualifications

• Minimum of 2 years of supervisory experience, ideally in a call center.
• Experience training a remote team is required.
• Understanding of contact center tools, systems, and industry trends.

Responsibilities

• Oversee performance and provide mentorship for a team of 15–25 associates.
• Collaborate with Contact Center Operations to meet service targets.
• Support team members with advanced customer issues and troubleshooting.

Skills

Fluency in French and English

Strong communication skills

Leadership and mentoring abilities

Organizational strength

Negotiation skills

Ability to multitask

Innovative solutions-oriented approach

Education

Post-secondary education in Business or related field

Tools

Workday/IEX

SAP/C4C

Job description

A leading recruitment firm in Ontario is seeking a Bilingual Customer Service Supervisor to lead a team of associates. This critical role requires fluency in French and English, with prior supervisory experience. Responsibilities include mentoring staff, ensuring service excellence, and collaborating with operations. The position offers up to $93K total compensation, benefits from day one, and required in-office presence one to two days per week.