Customer Service Professional - Bilingual II

Compunnel Inc.; Montreal; Remote; CAD 40,000 - 50,000; Full time

Job summary

A leading company is seeking a dynamic Customer Service Representative to join their Group Disability office. This role involves delivering superior customer service by addressing inquiries and providing online claims submission support. The successful candidate will thrive in a fast-paced environment while ensuring confidentiality and customer satisfaction. Bilingual proficiency in French and English is essential, along with a strong focus on solutions and excellent communication skills.

Qualifications

• Minimum 1 year previous experience in a customer service environment.
• Proficient computer and keyboarding skills.

Responsibilities

• Provide excellent customer service to internal and external clients.
• Handle sensitive issues to ensure customer satisfaction.

Skills

Bilingual – French / English

Customer focus

Excellent communication skills

Strong attention to detail

Education

Post-Secondary education

Job description

Direct message the job poster from Compunnel Inc.

Recruitment Leader / Strategist - Federal, Banking & FinTech Clients

Story Behind the Need

• Business group : Disability and Life Claims Contact Center.
• Project : BAU activities

Candidate Value Proposition

• The successful candidate will have the opportunity to work fully remotely, joining a supportive team with fantastic colleagues. Working for presents a great opportunity for professional growth and collaboration.

Typical Day in Role

Our Group Disability office is looking for a dynamic, customer service-oriented individual to join our team as a Customer Service Representative. In the Customer Service Representative (CSR) role you will deliver superior customer service by providing prompt and accurate responses to our callers.

The Customer Service Representative will be responsible for answering both technical and Group Disability Claim inquiries via phone and / or e-mail. Customers may be internal or external and their inquiries may vary - fast paced environment with a consistent call volume.

• Provide excellent customer service to both internal and external clients.
• Effective communication with plan members and plan sponsors in a calm and professional manner.
• Access appropriate information from various systems.
• Research and resolve inquiries within specified timelines.
• Handle sensitive issues in order to ensure customer satisfaction and maintain confidentiality of private personal information.
• Provide online claims submission technical support i.e. Password resets, ID assistance and troubleshooting.

Candidate Requirements / Must Have Skills :

• Bilingual – French / English. Must be fully proficient in both languages. Note : Training will be done in English
• Minimum 1 year previous experience in a customer service environment or admin / clerical experience
• Proficient computer and keyboarding skills
• Demonstrates adaptability and thrives in a fast-paced environment.

Soft Skills

• Customer focus and solution-oriented
• Excellent communication skills (oral and written)
• Strong interpersonal skills – team player
• Strong attention to detail
• Well organized and able to prioritize work
• Ability to meet deadlines

Nice-To-Have Skills :

• Medical terminology knowledge

Education :

• Post-Secondary education (not required but nice to have)

Seniority level

Associate

Employment type

Contract

Job function

Finance and Health Care Provider

Financial Services and Hospitals and Health Care

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