Bilingual Customer Service Specialist - French/English

J.D. Irving, Limited; Dieppe; On-site; CAD 40,000 - 50,000; Full time

Job summary

A transportation company located in Dieppe, NB is seeking a Bilingual Customer Service Representative. In this role, you will be responsible for ensuring customer satisfaction through professional handling of inquiries and resolving issues on the first call. Candidates must be bilingual in French and English, possess excellent communication and problem-solving skills, and be capable of managing multiple tasks in a fast-paced environment. This position offers a supportive and dynamic work environment with various employee benefits.

Benefits

Flexible health, drug, dental, and vision plan

RRSP matching program

Employee & Family Assistance Programs

Health & Wellness reimbursements

3 weeks' paid vacation

Free parking

Onsite fitness center open 24/7

Onsite cafeteria

Qualifications

• Bilingualism in French and English is mandatory.
• Exceptional verbal and written communication skills.
• Strong problem-solving abilities required.

Responsibilities

• Respond to inbound call inquiries in a professional manner.
• Ensure first call resolution through effective problem-solving.
• Enter pickups and deliveries promptly.

Skills

Bilingualism (French and English)

Exceptional verbal communication skills

Strong problem-solving skills

Ability to work efficiently with customers

Ability to handle multiple tasks

Knowledge of Microsoft Office Suite

Education

Minimum High School diploma

Post-secondary education

Tools

AS400 system

Job description

A transportation company located in Dieppe, NB is seeking a Bilingual Customer Service Representative. In this role, you will be responsible for ensuring customer satisfaction through professional handling of inquiries and resolving issues on the first call. Candidates must be bilingual in French and English, possess excellent communication and problem-solving skills, and be capable of managing multiple tasks in a fast-paced environment. This position offers a supportive and dynamic work environment with various employee benefits.