Bilingual Customer Service Specialist

Prefera Finance Ltd.; Toronto; Hybrid; CAD 44,000 - 46,000; Full time

Job summary

A leading company in finance seeks a Customer Service Specialist to enhance customer experience and ensure compliance with service standards. The role requires bilingual proficiency, problem-solving abilities, and administrative experience. Embrace a hybrid work schedule in an inclusive environment dedicated to continuous improvement and employee engagement.

Benefits

Company events

Dental care

Extended health care

Life insurance

On-site parking

Paid time off

RRSP match

Work from home

Qualifications

• Previous work experience in a call-centre environment.
• Customer service experience is essential.
• Administrative experience is an asset.

Responsibilities

• Provide superior customer service via various channels.
• Follow up with customers regarding insurance coverage.
• Sort, scan, and distribute mail effectively.

Skills

Bilingual in English and French

Problem-solving skills

Ability to work in a fast-paced environment

Attention to detail

Excellent customer service

Phone etiquette

Education

Diploma / Certificate in related industry

Tools

Microsoft Office

Excel

Job description

1 day ago Be among the first 25 applicants

Direct message the job poster from Prefera Finance Ltd.

Human Resources Coordinator - maintaining workplace culture, ensuring compliance with labor laws, and fostering employee engagement.

Position Summary : Under the direction of the Customer Service Supervisor, the Customer Service Specialist is responsible for managing a section of the current and delinquent portfolio in a manner that maintains positive customer relations with all customers. The incumbent performs all duties according to the established Collections Policies & Procedures.

KEY Accountabilities :

Responsibilities :

• Provide superior customer service by addressing customer inquiries and concerns via various communication channels
• Follow up with customers and insurance & Warranty companies to confirm current and valid insurance coverage
• Input accurate notes on all actions taken
• Provide recommendations on policy updates
• Daily sorting, scanning and distribution of mail
• Issue letters from various departments, courier pick-ups and mail drop-offs

Skills / Abilities :

• Bilingual in English and French (written and spoken)
• Problem-solving skills
• Ability to work in a fast-paced environment

Qualifications :

• Previous work experience in a call-center work environment / equivalent
• Previous work experience in an administrative work environment / equivalent
• Previous work experience in providing excellent customer service
• Diploma / Certificate in related industry is an asset, but not required
• Knowledge in Microsoft Office, previous work experience with Excel is an asset

Shift Times

• 8-hour shift- anywhere in between Monday to Friday 8 : 00 AM to 8 : 00 PM
• Hybrid work, one day in office, may change depending on business needs

Working Conditions :

• Hybridized working arrangement with approximately 1-2 days a week in-office at our Etobicoke, ON location
• Works indoors in adequate workspace, with adequate temperature, ventilation and lighting.
• Normal exposure to noise, stress and disruptions.
• Must be able to sit at a computer for long periods throughout the workday, with intermittent periods of standing, walking to carry out essential duties of the job.

Prefera Finance Ltd. is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws.

Job Type : Full-time

Pay : $44,000.00-$45,500.00 per year

Additional pay :

• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Work from home
Schedule :

1 day ago Be among the first 25 applicants

Direct message the job poster from Prefera Finance Ltd.

Human Resources Coordinator - maintaining workplace culture, ensuring compliance with labor laws, and fostering employee engagement.

Position Summary : Under the direction of the Customer Service Supervisor, the Customer Service Specialist is responsible for managing a section of the current and delinquent portfolio in a manner that maintains positive customer relations with all customers. The incumbent performs all duties according to the established Collections Policies & Procedures.

KEY Accountabilities :

Responsibilities :

• Provide superior customer service by addressing customer inquiries and concerns via various communication channels
• Follow up with customers and insurance & Warranty companies to confirm current and valid insurance coverage
• Input accurate notes on all actions taken
• Provide recommendations on policy updates
• Daily sorting, scanning and distribution of mail
• Issue letters from various departments, courier pick-ups and mail drop-offs

Skills / Abilities :

Bilingual in English and French (written and spoken)

Problem-solving skills

Attention to detail

Self-starter, multi-tasking

Excellent customer service and phone etiquette

Ability to work in a fast-paced environment

Qualifications :

Previous work experience in a call-center work environment / equivalent

Previous work experience in an administrative work environment / equivalent

Previous work experience in providing excellent customer service

Diploma / Certificate in related industry is an asset, but not required

Knowledge in Microsoft Office, previous work experience with Excel is an asset

Shift Times

8-hour shift- anywhere in between Monday to Friday 8 : 00 AM to 8 : 00 PM

Hybrid work, one day in office, may change depending on business needs

Working Conditions :

Hybridized working arrangement with approximately 1-2 days a week in-office at our Etobicoke, ON location

Works indoors in adequate workspace, with adequate temperature, ventilation and lighting.

Normal exposure to noise, stress and disruptions.

Must be able to sit at a computer for long periods throughout the workday, with intermittent periods of standing, walking to carry out essential duties of the job.

Prefera Finance Ltd. is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws.

Job Type : Full-time

Pay : $44,000.00-$45,500.00 per year

Additional pay :

Company events

Dental care

Extended health care

Life insurance

On-site parking

Paid time off

RRSP match

Work from home

Schedule :

Day shift

Monday to Friday

Language :

French (required)

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

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